Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Ozone Park
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(347) 233-2305
4.6
(50 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
50 Reviews
4.6
Leave Us A Review
minerva cobelo
4 months ago

Good job by Johnny Henry.recommend highly

Karen brown
4 months ago

We had Johnny and Henry working at our house after we had a flood in our basement. They were excellent! Worked hard, cleaned everything out, showed up on time, efficient and very knowledgeable.They were competent and helpful. They made a bad situation into something tolerable. I appreciate these guys and Serve Pro and would highly recommend them

Kenneth Louie
10 months ago

I had a flood in my house caused by a faulty RO water filtration system and Servpro responded immediately with their mitigation team. Saved my hardwood floors and acted fast to limit the mold from spreading through to my house. Pleased to say Kevin and his team did a fantastic job explaining the work that was going to be done and got it done. Fast forward to bringing all my belongings back, JP and Johnny did a prompt job on returning my things and making sure they put things back carefully. Furniture was handled with care. Servpro is the only way to go ,if you have a disaster at home. Thank you guys!

Gianna Silvestri
over 1 year ago

I reached out to Jeri about a flood in my basement. She was very honest & transparent about the work she would have to do. I very much appreciate her honesty & expertise. Thank you !

Kim M Reynolds
over 1 year ago

John Facchiano did a great job overseeing the reconstruction job. The team Gio who is the contractors was a good choice for this large job at our home. Everyone is professional and will make sure the job is done to the customer liking. Owner of the company Raymond Wardell has a great crew. Highly recommendable company.

Irv Goller
over 1 year ago

I was extremely satisfied with the job done by ServPro in rehabilitation of my home after our most recent water disaster. The crew that did the mitigation of damage to my basement, covered and boxed all furniture, books and media to prevent any further damage. They also did an excellent job of drying up the carpet in the large room, so that only the padding needed to be partially replaced and the carpet stretched - instead of the entire carpet being replaced. The reconstruction/rehabilitation crew, as most competently directed by John, worked carefully and diligently to restore the damaged parts of the basement, as well as totally rebuilding my office. Finally, the crew that did the final finishing of necessary touch-ups, and the moving of all furniture back in place, was highly responsive and cooperative. John also supplied me with information on equipment I was interested in, to help alert me to future moisture/water damage in my home. I would recommend ServPro and its staff to anyone needing home rehabilitation services, without any hesitation. Irving Goller - Homeowner 1/09/2025

Willy Staso
almost 2 years ago

ServPro was fantastic. We had a sweater build up, and they handled everything! From cleaning up and redoing the damage to handling EVERYTHING with Insurance. Martin, Jose, Hector, Andres, Jeri, and Johnny were unbelievable. Thanks Servpro will be coming back next time something comes up.

bri tureff
almost 2 years ago

I cannot even begin to express how incredibly amazing this team was. I had to basically have my basement gutted for mold and water damage and remediation as well as carrying out all of the damaged items after the flood from Helene. This team all the way the beginning talking to Melony on the phones, Shawn who led the crew, THIS CREW!!!!! who I think are some of the hardest working, funniest and kindest people ever. It was a lot to see so much of my parents life and some of my life thrown out and they really were caring and HARD working. The basement is CLEAN, Walls down, treated for mold and able to make it so our home will be healthier. I can move forward with rebuilding. MUCHO GRACIAS!!!!!!!!!!!!!!!!!!!!! You would be lucky to work with this team that came down from NY to our mountains. SO GRATEFUL.

Yvonne Roberts
about 2 years ago

I would like to compliment Kevin ( Project Manager ) Andres and Hector for their knowledge and professionalism in the job they completed in July. I would highly recommend them for future reference.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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