Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Midtown Manhattan, Hudson Yards
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(212) 768-9400
4.3
(96 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
96 Reviews
4.3
Leave Us A Review
Clifford Henderson
4 days ago

Love these guys! I'm a GC in and out of a 100 businesses and homes a year and these guys are my go to whenever a friend or client calls me with a water or fire-related situation. In fact, I'm now looking to use them for their other services too.

Gillian Weindling
11 days ago

This was my first experience with ServPro and their service, professionalism and outcome far exceeded my expectations! I'm a landlord and one of my tenant's apartments had a massive flood from a broken pipe above. Project Managers Kris and Federico were amazing throughout the entire clean up. Their team of technicians were incredible from start to finish. I'm beyond thrilled with the result. There was so much water damage that one of the bedrooms had to be completely gutted and when the team was finished there was not even a spec of dust or water or moisture anywhere. I hope I don't have to deal with a flood again soon but they will be the first people I call.

Rita Galvin
3 months ago

We called SERVPRO when we had a leak coming from our 2nd floor into our kitchen on the first floor. SERVPRO were excellent, they responded straight away and arrived within an hour of calling, they walked us through the process and made everything super easy. Great experience, would definitely use them again!

Dorothy Shields
7 months ago

REVIEW FOR MY PACK OUT AND MOVE IN PROCESS ONLY: Under the masterful direction of Crew Chief Evelyn, her team of Joel, Shirley, German, Alejandro, & Elias went beyond & above and really pulled it all together for this recent move. I cannot say enough good things about this moving crew. They were exceptionally efficient, hardworking, and professional from start to finish. They handled everything with care and worked incredibly quickly without cutting corners. They made what was for me a stressful day feel smooth and organized. Not only were they impressively strong (they made heavy furniture look effortless), but they were also courteous and respectful throughout the entire process. Anytime I asked for something to be adjusted or moved again after they had already set it down, they were patient and accommodating — not even a hint of frustration. That level of professionalism and kindness makes all the difference. They made it feel seamless. They were polite, respectful, and positive. I’m so completely grateful for their teamwork, and how they knocked it out of the park. I have had the luck to have had Evelyn and her team for both my pack-out and move back in. Her exceptional direction made all the difference between a dismal experience and one where I was completely confident that I was in good hands. Her crews are the hardest workers and the sweetest on the planet. I would absolutely recommend them to anyone looking for a reliable, top-tier team. Bravo, team Evelyn! Thank you so much.

Caroline Dooley
10 months ago

Cannot say enough nice things about this company. Got us in fast, really knowledgeable and trustworthy, they went above and beyond!

Leah
11 months ago

Most amazing service, excellent & professional!! Highly recommended all around a+++!!! Dylan, Phil & team are amazing / they operate with a client centric mindset & are very approachable, responsive with any / all water or other restoration issues. Would use for any restoration needs regardless of size. They are neat , productive & truly care about delivering the best outcome foe their customers. Will continue to recommend to any / all who are in need of assistance for water or other damage issues that need to be restored. Thank you Phil, Dylan & team. You’re the bestest!!!!!

faye brown
12 months ago

On Tuesday DJ came out to my house and did and awesome job and taken upmost care my home thanks you again DJ fir and excellent job Cathy C.

Alan Berman
about 1 year ago

Federico Viveros headed up my wonderful Servpro team. He was prompt, diligent and caring. Easy to reach out to 24/7. He used technology for limiting water damage and mold as best he could. I would call him again in an instant!

Peter Schwarzer
about 1 year ago

We had a burst pipe which completely flooded and destroyed two levels in our house. The team came within half an hour of my call, took one look at my insurance documents and got cranking. I always felt in good hands. They managed expectations well and I felt I was listened to. In fact, several representatives kept asking how I was doing in all the mess. I am glad (regardless of circumstances) I was able to experience the team as a customer. They did a great job.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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