Meet Our Team

My husband and I recently purchased a home in Amherst. Soon after moving in we discovered like anything else, it took some getting used too. At one point we had a bit of a mishap with some water, or shall I say lots and lots of water. We were concerned and needed to find out if we did any real damage. So rather than just guessing, we did extensive research, and hired SERVPRO to assess the problem(s). They sent the most knowledgeable, professional and generally great guy, Salvatore Mayes. Mind you we'd have to take them/him at their word and act accordingly. If there were any problems we'd leave it them to make the necessary corrections. Salvatore did much investigation with his knowledge, experience and moisture meter. Then with a smile, told us, we had nothing to be concerned about. SERVPRO is a phenomenal company, and their Technician Salvatore is second to none. We were extremely lucky in many ways.

I didn't find the water in my basement until late on a Friday afternoon. One call and the process was started: Assessment was done that evening by Sal and work began on Saturday morning. Nick kept me updated throughout the process, which was appreciated. Overall VERY HAPPY!

Serve Pro was excellent in helping us with a flooded basement after our hot water tank blew. Every single person who we worked with was professional, timely, informed & kind. Each tech and office person made a stressful mess of a situation workable & solvable. And everyone was genuinely nice. Exactly what we needed plus what the world needs now. Highly recommend!

The Servpro team did a great job with our basement water challenges. They were prompt, professional, organized and respectful. The team of 2 was so good that we have asked for them to continue working with us over the next several days as the "dry out" process is completed. We highly recommend Servpro.

The workers were on time for the appointment. They were efficient and explained just how they would carry out their plans to abate the mold. They were professional in their duties and they cleaned up completely. Both were very pleasant in their dealings with me. Five stars for sure!!

Would highly recommend Servpro of Amherst-Clarence! They did an excellent job in removing flood water, hauling away affected items and cleaning/disinfecting all areas. Staff was courteous, professional and actually fun to work with. Office was very responsive and easy to work with A+ all around.

On December 1st of 2022, a storm knocked out my power and thus my sump pump, and my basement flooded. My insurance company said I could call whomever I wished but I wanted Servpro because they helped with a similar incident previously. They came out the next day and got right to work, saving even the lowest parts of wallboard, using microbial on everything, and drying everything out. Very impressive. Forward to now. Another insurance company wants me to prove what work was completed and show a receipt for that work, as well. Checking my records, I was unable to find either. I called Servpro, spoke to Tawnji, and explained what I needed. Within 10 minutes-TEN MINUTES-my email buzzed and I had everything I needed, down to the smallest detail. This company is wonderful and I highly recommend them

What a relief! Ryan and Justin did an amazing job cleaning up after a plumbing leak. Quick, professional, clean - everything you could ask for. Thank you!