Meet Our Team

Dave Jones brings more than two decades of hands-on leadership in restoration and reconstruction, operating and partnering in multiple SERVPRO franchises across the region. Throughout his career, he has led large-scale restoration, reconstruction, and disaster recovery efforts; building teams focused on operational discipline, rapid response, and consistent execution. Dave earned his Bachelor of Science in Political Science from Arizona State University and holds multiple IICRC certifications, including Water Damage Restoration Technician (WRT), Applied Structural Drying (ASD), Anti-Microbial Remediation Technician (AMRT), and Commercial Drying Specialist (CDS), along with Lead-Based Paint certification. His technical background and field experience support teams handling complex residential and commercial losses. Under Dave’s leadership, each independently owned and operated SERVPRO franchise emphasizes accountability, technical excellence, and steady, scalable growth while maintaining high standards during property damage emergencies.

Mace Ward is the Chief Operating Officer. He earned his BBA in Business Administration and Management from Oklahoma State University and is currently in his eighth year with the company. Mace is deeply committed to serving customers and takes pride in showing up every day for both his team and the people they help. Raised in Oklahoma, Mace and his family remain closely connected to Rogers County, where they continue to operate their family farm. Outside of work, he organizes the annual Lincoln Ward Memorial Golf Tournament, a cause that’s important to him and his family.

Kyle Alexander serves as Chief Administrative Officer and Vice President of Construction for SERVPRO Team Jones. In his role as CAO, he oversees Accounting, Human Resources, IT, and Administrative Operations across the organization. As Vice President of Construction, he leads Construction Services with a focus on execution excellence, financial discipline, and scalable operational systems. Kyle brings more than 22 years of experience in the construction industry, including 20 years dedicated specifically to insurance restoration. He has been with SERVPRO for 13 years and has played a key leadership role in the organization’s expansion and operational development. He holds a Bachelor of Arts in Criminal Justice from Chapman University (2002). Kyle has extensive experience in both residential and commercial construction and remodel projects and is committed to ensuring projects are completed efficiently, professionally, and to the highest standard.

Gerald Thomas serves as Director of Marketing and Business Development for SERVPRO Team Jones. A graduate of Alcorn State University and a retired US Army Officer, Gerald spent 10 years in the US Army Corps of Engineers managing large-scale construction and reconstruction projects in demanding environments. With more than 20 years of experience in sales leadership and marketing strategy, Gerald brings a disciplined, performance-driven approach to business development. He leads the growth and development of the sales team across the Team Jones franchise group, focusing on strategic partnerships, market expansion, and consistent brand execution. Gerald is actively engaged in the communities and industries the team serves and is involved with AFT-ID and the Building Owners and Managers Association (BOMA).

Armando Mendoza is the Director of Commercial Large Loss for SERVPRO Team Jones. Armando has 24 years’ experience in fire, water, mold, HVAC cleaning, in residential and commercial projects. Previous roles he has held include Large Loss Coordinator of multiple storm events, Operations Manager of 75+ employee restoration company, and General Manager of 10 million+ a year restoration company.

Notable projects include:

• Dupont Plant/Orange, TX-Hurricane Ike Document Recovery over 3000 Documents Boxes and Flood Cleanup
• Monahan’s Police Department/Monahan, TX-Fire Bomb Cleanup Entire Building
• IRS-Echelon/Austin, TX-Plane Crash Personal Effects Recovery Over 7000 Documents/Personal Effects
• United Nations/Manhattan, NY-Tropical Sandy Flood Cleanup Entire Lower Level Structure 450,000 SF
• Crossroads Mall/Tulsa, OK-Tornado Cleanup Over 75,000 SF
• Boca Grande Condos/Gasparilla Island-Hurricane Ian 18 Buildings with 185 Units Affected
• NW OKC VA/Oklahoma City, OK-Broken Pipe over 45k SF Hospital Space
• Sabey Data Center/Austin, TX-Fire Cleanup of over 150,000 SF

His accreditations include IICRC Applied Structural Drying, Texas Mold Contractor, IICRC Carpet Cleaning, NADCA HVAC Cleaning, Fire Recovery, IICRC Odor Removal, IICRC Smoke Removal, Bloodborne Pathogen, OSHSA 30, ICCRA, HIPPA, and Texas HVAC A License. Armando brings passion for customer service and project management and believes the most important job is yours!

Since joining the company in 2014, Laci Williams has been a driving force for innovation, operational excellence, and team leadership. With a strong background in managing both people and processes, Laci brought crucial experience that helped strengthen the company’s organizational structure and service efficiency. As General Manager, Laci leads with a focus on continuous improvement, strategic growth, and building a culture where teams can excel. Known for forward-thinking problem-solving and a commitment to quality, Laci plays a central role in guiding the company’s vision and delivering exceptional service to clients.

Laci holds multiple IICRC certifications—including OCT (Odor Control Technician), TCST (Trauma and Crime Scene Technician), FSRT (Fire and Smoke Restoration Technician), and WRT (Water Restoration Technician)—demonstrating deep technical expertise and a dedication to industry best practices. Driven, knowledgeable, and team-oriented, Laci continues to lead the company with integrity, innovation, and a passion for helping people during their most challenging times.

Brian serves as Director of National Accounts and has been with SERVPRO since 2014. He brings extensive experience in marketing, outside sales, and commercial business development, with a primary focus on building and maintaining long-term partnerships within large commercial and national account relationships. Brian works closely with commercial clients to understand their operational needs, coordinate response planning, and ensure consistent service delivery across multiple locations. His relationship-driven approach helps position the team as a trusted partner before, during, and after a loss. Outside of work, Brian enjoys outdoor activities, cooking, and spending time with family and friends.

Director of Operations | Justin started his adventure with us at SERVPRO in 2018. He loves traveling the country to large losses and helping our customers. He also loves to be outdoors and has climbed Mt. Fuji in Japan.

Troy serves as an Estimator and Priority Responder. He joined the team in 2019 as a Production Manager and advanced into his current role through hands-on field leadership and technical expertise. Troy holds multiple industry certifications, including IICRC Water Damage Restoration Technician (WRT), Fire & Smoke Restoration Technician (FSRT), Odor Control Technician (OCT), Applied Microbial Remediation Technician (AMRT), and OSHA 10. His training and experience allow him to assess losses quickly, develop accurate scopes, and help guide projects from emergency response through stabilization. Outside of work, Troy enjoys golfing, attending Mavericks games, and spending time with his family.

Director of Sales/ Priority Responding/ Construction Operations Manager | Joey joined our company in 2016, bringing 15 years of experience as a Sherwin Williams Store Manager. Joey is certified in his ICC Class A General Building Contractor, WRT, FSRT, OCT, ASD and OSHA 10 certifications. In his spare time he enjoys cooking, golf and spending time with family and friends.

Construction Project Manager | John joined our team in 2022, bringing previous SERVPRO experience to our construction team. His attention to detail is here to help our customers rebuild their homes. He is a Chiefs fan and enjoys outdoor activities.

Nate brings deep field experience and a hands-on leadership style to every project. He has worked in the restoration industry since the age of 25, spending the majority of his career with various SERVPRO franchises and the past five years with SERVPRO of Lee’s Summit. Over that time, he built a strong reputation as a Crew Chief, managing complex mitigation losses, coordinating crews in the field, and ensuring projects were executed safely, efficiently, and in accordance with industry standards.

Today, Nate serves as a Project Manager, where he focuses on guiding projects from start to finish while mentoring the next generation of Crew Chiefs. He plays an active role in training and development, sharing practical knowledge from years in the field to help crews grow their skills and deliver consistent, high-quality results for customers.

Nate holds multiple IICRC certifications, including:

Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), Upholstery & Fabric Cleaning (UFT), Carpet Cleaning (CCT), Water Damage Restoration (WRT), Trauma & Crime Scene (TCST)

His combination of technical expertise, real-world experience, and commitment to continuous improvement help ensure every loss is handled with professionalism, care, and attention to detail.

Commercial Business Development Representative | Robin joined our Commercial Account division in 2022. She brings an extensive background in business to the team. Robin has a lot of extended family and loves to walk, hike, attend live music events and boat.

Sales & Marketing Representative| Courtney joined our team in 2023, interning and becoming full-time. She played flag football for a scholarship in college with her team becoming the National Champions for 3 consecutive years.

Brandon Kellar serves as the Director of Large Loss for SERVPRO Team Jones, bringing nearly two decades of hands-on restoration experience to the role. He began his career in 2007 as a technician and worked his way up through the industry, gaining deep operational knowledge in water, fire, and mold restoration. Brandon is known for his technical expertise, leadership in high-complexity projects, and commitment to industry best practices. He holds multiple advanced certifications, including Master Fire & Smoke Restorer, Master Water Restorer, and Mold Remediation Specialist. His background in field operations allows him to lead large-scale loss projects with precision, efficiency, and a clear understanding of client needs during critical situations.