Meet Our Team

John and Kris, owners of SERVPRO of Elk River, Becker, and Big Lake, bring over 30 years of experience in the construction industry. During that time, John has built more than 400 homes, and this hands-on expertise is applied daily at SERVPRO, whether in reconstruction or drying projects.

In addition to his construction background, John has also worked as an independent insurance adjuster, giving him valuable insight into the critical relationship between insurance providers and their clients.

Kris has worked closely with insurance companies since day one, helping guide customers through claims and the restoration process with care and attention. She is always available to support clients, answering questions and ensuring they feel confident every step of the way.

Both John and Kris firmly believe that clear, consistent communication is key to ensuring customer satisfaction—even in challenging situations.

Courtney serves as our Sales and Marketing Representative, bringing fresh ideas and a strong work ethic to the team. She earned her bachelor’s degree in Marketing from St. Cloud State University, where she developed the skills and creativity that drive her success in the field.

In addition to her marketing role, Courtney often helps out in the office—so you may hear her friendly voice when you call. Her positive attitude, innovative mindset, and willingness to jump in wherever needed make her a valuable asset to our team.

Doug serves as the Commercial Sales & Marketing Representative at SERVPRO, bringing energy, enthusiasm, and a "go-get-it" attitude to every opportunity. He is passionate about building strong relationships with clients, business owners, and community partners, always aiming to understand their needs and provide effective solutions.

With a natural talent for connecting with people, Doug excels at creating long-term partnerships and expanding SERVPRO’s presence in the commercial sector. His upbeat personality, professionalism, and commitment to customer satisfaction make him a key asset to the team.

Whether he's out in the field or representing SERVPRO at events, Doug’s positive approach and drive help open doors and grow lasting business relationships.

Brett consistently excels in his role as Project Manager, taking on every challenge with confidence and determination. Known for his reliable work ethic and upbeat attitude, he brings positive energy to the team and ensures that each project runs smoothly from start to finish.

He earned his bachelor’s degree from Bethel University, where he developed a strong foundation in leadership and communication—skills that he now applies daily in his work. Brett’s dedication, professionalism, and ability to adapt make him a valuable asset to both his team and the customers he serves.

Justin is a dependable Estimator at SERVPRO, known for his accuracy, professionalism, and always-friendly, smiling attitude. He specializes in assessing property damage and producing detailed, timely estimates that help keep restoration projects efficient and on track.

A graduate of Bethel University with a four-year degree, Justin brings a strong educational background paired with hands-on industry knowledge. He is a true team player—always ready to lend a hand, communicate clearly, and support others with a positive mindset.

Justin’s attention to detail, strong work ethic, and consistent collaboration make him a trusted and valued part of the SERVPRO team.

Trevor is a skilled Estimator at SERVPRO, responsible for assessing property damage and creating accurate, timely estimates. He works closely with technicians, project managers, and insurance adjusters to ensure smooth, efficient project execution.

Known for his teamwork and positive attitude, Trevor is always ready to support his colleagues and help where needed. His strong communication skills and attention to detail make him a reliable, valued member of the SERVPRO team.

Ethan is a dedicated and hardworking Crew Chief at SERVPRO, bringing over seven years of mitigation experience and more than six years of certifications to every project he leads. His strong knowledge of the field, combined with his commitment to doing the job right, makes him a reliable and respected leader on any job site.

Known for his diligence and attention to detail, Ethan consistently shows up ready to work and sets the standard for his team. He takes pride in leading by example, ensuring tasks are completed efficiently, safely, and to the highest quality. Whether managing complex mitigation projects or supporting his crew, Ethan’s leadership, experience, and work ethic make him an essential part of the team.

Nolan is a dedicated Crew Chief at SERVPRO, bringing over four years of hands-on experience to every job he leads. Inspired by his father to enter the industry, he takes great pride in his work and the impact he makes each day on the job site.

Known for his strong work ethic and natural leadership, Nolan leads by example and isn’t afraid to step in wherever he’s needed. He supports his team, keeps projects moving efficiently, and ensures the job gets done right. With his positive attitude, willingness to help, and commitment to excellence, Nolan continues to be a key part of the team’s success.

Julia is a dedicated member of the Contents Team at SERVPRO, where she works diligently to care for and protect clients’ personal belongings during the restoration process. With a keen eye for detail and a deep sense of responsibility, Julia understands that every item has value—sentimental or practical—and treats each one with the utmost care and respect.

Her commitment to handling contents with precision and compassion helps provide peace of mind to homeowners during difficult times. Julia’s hard work, reliability, and thoughtful approach make her an essential part of the team.

Clare is a valued member of the Contents Team at SERVPRO, known for her steady focus and dependable work ethic. She plays an important role in carefully inventorying, packing, and restoring personal belongings affected by fire, water, or mold damage.

Clare approaches every job with professionalism and attention to detail, understanding how important it is to handle each item with care. Her calm, methodical approach brings reassurance to customers and helps ensure that their possessions are treated with respect throughout the restoration process.

Jazlyn is a compassionate and dependable member of the Contents Team at SERVPRO. Her bright smile and caring personality instantly put customers at ease, helping them feel confident that their personal belongings are in good hands.

Jazlyn takes great pride in handling each item with care and respect, understanding the emotional and practical value behind every possession. Her warmth, attention to detail, and commitment to quality service make her a trusted and appreciated part of the team.

Jeremiah is a skilled technician at SERVPRO, bringing valuable experience and technique in both roofing and painting. He thrives on hands-on work and takes pride in doing things the right way.

Known for his positive attitude and teamwork, Jeremiah enjoys collaborating with the people he works alongside, making every project both productive and enjoyable. His expertise, dedication, and enthusiasm make him an essential part of the crew.

Connor is a hardworking and dependable technician at SERVPRO, bringing not only his strong work ethic but also an incredible five years of roofing experience to every job. Known for being a true team player, he thrives in a collaborative environment and genuinely enjoys the people he gets to work alongside.

Whether tackling challenging tasks or supporting his teammates, Connor approaches every job with dedication, skill, and a positive attitude. His experience, teamwork, and passion for his work make him an invaluable part of the crew.

Nicholas is a motivated and hands-on Technician at SERVPRO who takes pride in putting in the work and getting the job done right. With solid experience in the field, he enjoys staying actively involved on every project and isn’t afraid to roll up his sleeves to tackle whatever comes his way.

Known for his strong work ethic and positive attitude, Nicholas brings both energy and reliability to the team each day. He’s always ready to lend a helping hand to his teammates and approaches every job with a smile. His willingness to support others and dedication to hard work make him a valued part of the crew.

Gary is a valued member of our Construction Team at SERVPRO, bringing years of hands-on construction experience to every project. Known for his strong teamwork and positive attitude, he not only gets the job done right but also enjoys sharing laughs and good times with his coworkers.

Passionate about what he does, Gary combines skill, dedication, and a love for his work to make every project run smoothly and every workday enjoyable for the team.

Mike is an experienced member of SERVPRO’s Construction Team, bringing over seven years of maintenance expertise alongside his construction skills. Known for his reliability and strong work ethic, he approaches every project with precision and dedication.

Whether tackling complex tasks or supporting his teammates, Mike’s experience and commitment make him an invaluable part of the crew, ensuring projects are completed efficiently and to the highest standard.

SERVPRO of Elk River, Becker and Big Lake is here to help you! We are experienced in water and fire restoration, carpentry, and specialized cleaning. As a company, we take pride in our workmanship and integrity. Should you have any water or fire damage to your home or business, please let us assist you!