Meet Our Team

Meet our owner, Shaun Hickman. Shaun has a solid 20+ years in the restoration field. He has obrtained certifications in Water Damage Restoration Technician (WRT), Applied Structure Drying (ASD), Lead Renovator and Applied Microbial Remediation Technician (AMRT.) When our owner is not in the field you can find him hunting and hanging out with family and friends. Like most Minnesotans in the winter, you would find him rippin’ around on snowmobiles.

Our business motto is to "Create Happy Customers"

As one of the owners of SERVPRO Team Hickman, Valerie plays an integral role in guiding the company’s vision, growth, and commitment to excellence. She is dedicated to supporting both customers and employees while helping ensure the organization delivers exceptional restoration, construction, and cleaning services. Her leadership and passion for serving the community help drive the company’s continued success.

Abby oversees the in-shop contents restoration process, ensuring customers' belongings are cleaned, restored, stored, and returned with the highest level of care. She manages daily operations within the contents facility, coordinates team activities, and maintains quality standards throughout each project. Her organization, attention to detail, and commitment to customer service help ensure treasured belongings are handled professionally and efficiently.

Alberto plays a key role in supporting restoration and construction projects by delivering, positioning, and retrieving dumpsters at job sites. His reliability and attention to safety help keep projects running efficiently while ensuring debris and materials are managed properly throughout the restoration process.

Andrew is responsible for evaluating project scopes, preparing accurate repair and reconstruction estimates, and coordinating with clients, insurance carriers, and our production team. His attention to detail and industry expertise help ensure every project is planned efficiently, budgeted accurately, and completed to the highest standards.

Tony builds and maintains relationships with local businesses, property managers, insurance professionals, and community partners. He helps connect customers with SERVPRO Team Hickman’s restoration and cleaning services while promoting the company’s commitment to fast response, quality workmanship, and exceptional customer care.

Aric leads SERVPRO Team Hickman’s sales and marketing efforts, building strong relationships throughout the community and driving business growth. He works closely with homeowners, businesses, property managers, and industry partners to promote our restoration and construction services. Through strategic outreach, team leadership, and a commitment to customer service, Aric helps ensure SERVPRO Team Hickman remains a trusted resource when disaster strikes.

Ashley manages project documentation and job files to ensure accuracy, organization, and compliance throughout the restoration process. She works closely with production teams, customers, and insurance representatives to maintain detailed records, track project progress, and help ensure each job moves smoothly from start to finish.

Brandon manages large-scale commercial restoration projects, coordinating resources, timelines, and teams to ensure successful outcomes for clients facing significant property losses. He works closely with property owners, facility managers, insurance professionals, and production teams to maintain clear communication and minimize business interruption. His leadership, organization, and commitment to excellence help deliver efficient, high-quality restoration solutions for complex commercial projects.

Brian leads SERVPRO Team Hickman’s Commercial Large Loss division, specializing in the management of complex, high-value restoration projects. He works closely with property owners, facility managers, insurance professionals, and stakeholders to coordinate rapid response efforts, minimize business interruption, and deliver successful project outcomes. His extensive experience, leadership, and strategic planning help ensure large-scale losses are managed efficiently and professionally from start to finish.

Brody oversees restoration projects from initial response through completion, ensuring work is performed efficiently, safely, and to SERVPRO Team Hickman’s high standards. He coordinates crews, manages project timelines, communicates with customers and insurance representatives, and helps deliver a smooth restoration process from start to finish.

Caleb helps restore and care for customers' personal belongings following fire, water, and other property damage events. He assists with inventory, packing, cleaning, and restoration of contents, ensuring items are handled with care and attention to detail. His dedication helps provide customers with peace of mind during the restoration process.

Carlos helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Chane manages SERVPRO Team Hickman’s digital presence. She helps showcase the team's expertise, strengthen community engagement, and ensure customers can easily connect with SERVPRO’s services across digital platforms.

Chase works directly with customers to restore properties affected by water, fire, storm, and other types of damage. He performs mitigation and restoration services, monitors project progress, and helps ensure each job is completed safely, efficiently, and to SERVPRO’s high standards of quality.

Chris oversees the daily operations of the company, ensuring projects are completed efficiently and customers receive exceptional service. He leads the team, supports staff development, and works closely with clients and partners to maintain the high standards of quality and professionalism that SERVPRO Team Hickman is known for.

Chris works directly with customers to restore properties affected by water, fire, storm, and other types of damage. He performs mitigation and restoration services, monitors project progress, and helps ensure each job is completed safely, efficiently, and to SERVPRO’s high standards of quality.

Connor oversees restoration projects from initial response through completion, ensuring work is performed efficiently, safely, and to SERVPRO Team Hickman’s high standards. He coordinates crews, manages project timelines, communicates with customers and insurance representatives, and helps deliver a smooth restoration process from start to finish.

Craig leads SERVPRO Team Hickman’s biohazard services division, overseeing the safe and professional remediation of trauma scenes, crime scenes, hoarding situations, and other hazardous environments. He ensures all work is performed in accordance with industry standards and safety regulations while providing compassionate service during difficult situations. His leadership, expertise, and attention to detail help restore properties safely and efficiently.

Cody helps restore and care for customers' personal belongings following fire, water, and other property damage events. He assists with inventory, packing, cleaning, and restoration of contents, ensuring items are handled with care and attention to detail. His dedication helps provide customers with peace of mind during the restoration process.

Dakotah serves as our In-Field Contents Supervisor and plays a vital role in managing the contents portion of restoration projects. He oversees the inventory, packing, cleaning, storage, and return of customers' belongings, ensuring each item is handled with care and documented accurately throughout the process. Working directly in the field, Dakotah coordinates with customers and team members to keep projects organized and moving forward efficiently. His attention to detail, leadership, and commitment to protecting customers' valued possessions help provide peace of mind during the restoration process.

Dan is responsible for evaluating project scopes, preparing accurate repair and reconstruction estimates, and coordinating with clients, insurance carriers, and our production team. His attention to detail and industry expertise help ensure every project is planned efficiently, budgeted accurately, and completed to the highest standards.

Dan specializes in assessing water and fire damage and preparing detailed, accurate estimates for restoration and reconstruction services. He works closely with customers, insurance carriers, and production teams to ensure projects are properly scoped, efficiently planned, and positioned for a successful restoration process.

Dawn oversees our Dumpster Administration and plays a key role in coordinating dumpster operations from start to finish. She manages scheduling, customer communication, billing, and logistics to ensure dumpster deliveries and pickups are handled efficiently and accurately. Dawn works closely with customers, drivers, and office staff to keep projects running smoothly and provide excellent service throughout the process. Her organization, attention to detail, and commitment to customer satisfaction make her an essential part of our team and the success of our dumpster services.

Deavon helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Devon helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Evan helps restore and care for customers' personal belongings following fire, water, and other property damage events. He assists with inventory, packing, cleaning, and restoration of contents, ensuring items are handled with care and attention to detail. His dedication helps provide customers with peace of mind during the restoration process.

Evan helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Ever helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Gage helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Gio brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care.

Giuseppe supports the management and coordination of commercial restoration projects, helping ensure clients receive prompt, professional service from start to finish. He works closely with property managers, business owners, and project teams to coordinate resources, maintain communication, and keep projects on schedule. His dedication to customer service and operational excellence helps deliver successful outcomes for commercial clients.

Grant is responsible for promoting and maintaining a safe work environment across all areas of SERVPRO Team Hickman’s operations. He develops and oversees safety programs, conducts training, ensures compliance with industry regulations, and helps identify and mitigate workplace risks. His commitment to safety helps protect employees, customers, and communities while supporting the successful completion of every project.

Hunter specializes in the safe identification, containment, and remediation of mold and asbestos-related hazards. He follows industry best practices and strict safety protocols to help protect customers, restore healthy environments, and ensure projects are completed efficiently and in compliance with applicable regulations.

Ian helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Jake leads restoration operations with a focus on quality, efficiency, and exceptional customer service. He oversees project managers and field teams, coordinates complex restoration projects, and works closely with customers, insurance professionals, and staff to ensure successful outcomes from start to finish.

Jason focuses on building relationships and expanding awareness of SERVPRO Team Hickman’s exterior services throughout the community. He works closely with homeowners, property managers, contractors, and business partners to identify needs, provide solutions, and connect customers with trusted exterior restoration and construction services.

Jayden helps coordinate construction projects from planning through completion, ensuring crews, materials, and schedules are aligned for efficient project execution. He works closely with customers, subcontractors, and team members to maintain clear communication, support quality workmanship, and keep projects on track.

Jaylen supports SERVPRO Team Hickman’s employees by assisting with recruitment, onboarding, training coordination, and day-to-day human resources operations. She helps maintain employee records, supports workplace initiatives, and serves as a resource for team members across the organization. Her professionalism, organization, and commitment to employee success help foster a positive and productive work environment.

Jeremy supports the management of SERVPRO Team Hickman’s contents division, helping oversee the inventory, cleaning, restoration, and storage of customers' personal belongings. He works closely with contents technicians to ensure items are handled with care, projects stay organized, and customers receive exceptional service throughout the restoration process. His leadership and attention to detail help deliver quality results and peace of mind to those we serve.

Jesse brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care.

Joe Kevin helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Joel specializes in professional carpet, upholstery, and air duct cleaning services, helping customers maintain cleaner, healthier indoor environments. He uses industry-leading equipment and techniques to remove dirt, debris, odors, and contaminants, ensuring high-quality results and exceptional customer satisfaction. His attention to detail and commitment to service help keep homes and businesses looking and performing their best.

John specializes in developing relationships and providing solutions for commercial clients facing large-scale property losses. He works closely with business owners, property managers, insurance professionals, and facility directors to ensure rapid response and effective restoration planning. His industry knowledge, customer-focused approach, and commitment to service help organizations recover quickly and minimize operational disruptions after major loss events.

Jordan oversees construction projects from start to finish, ensuring work is completed safely, on schedule, and to the highest quality standards. He coordinates crews, subcontractors, and resources while maintaining clear communication with customers and project stakeholders to deliver successful reconstruction outcomes.

Jose brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care.

Joey manages project documentation and job files to ensure accuracy, organization, and compliance throughout the restoration process. He works closely with production teams, customers, and insurance representatives to maintain detailed records, track project progress, and help ensure each job moves smoothly from start to finish.

Josiah focuses on building and maintaining relationships with insurance agents, adjusters, and industry professionals. He serves as a trusted resource for restoration and reconstruction services, helping ensure clients receive timely support when property damage occurs. Through proactive communication, industry expertise, and exceptional customer service, Josiah helps strengthen partnerships and connect customers with the solutions they need.

Justin oversees the daily execution of restoration projects, ensuring crews, equipment, and resources are coordinated efficiently. He manages project schedules, supports field teams, and works closely with customers to ensure work is completed on time, meets quality standards, and delivers an exceptional restoration experience.

Justin helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Kade serves as our Facilities and Maintenance Supervisor and is responsible for ensuring our buildings, equipment, and operational facilities are maintained to the highest standards. He oversees preventive maintenance, coordinates repairs, and helps ensure that our teams have the tools and resources they need to operate safely and efficiently. Kade's proactive approach, technical expertise, and commitment to excellence help keep our facilities running smoothly and support the success of our daily operations. His dedication to maintaining a safe and productive work environment makes him a valuable member of our organization.

Kaitie is often the first friendly face customers see when they walk through our doors. She manages scheduling, customer communications, and administrative operations, helping keep projects organized and running smoothly. Her welcoming attitude, attention to detail, and commitment to customer service help create a positive experience for every client from their very first interaction with SERVPRO Team Hickman.

Kali specializes in the careful handling, cleaning, inventory, packing, and restoration of customers' personal belongings following fire, water, and other property damage events. Her attention to detail and commitment to quality help ensure treasured items are properly cared for and returned to their owners in the best possible condition.

Katie serves as our Contents Manager and leads the contents division with a focus on organization, efficiency, and exceptional customer care. She oversees the inventory, packing, cleaning, storage, and restoration of customers' belongings throughout the restoration process, ensuring every item is handled with care and properly documented. Katie works closely with customers and team members to coordinate contents projects from start to finish, helping provide peace of mind during challenging situations. Her leadership, attention to detail, and commitment to quality service make her an invaluable part of our team.

Keith specializes in professional carpet, upholstery, and air duct cleaning services, helping customers maintain cleaner, healthier indoor environments. He uses industry-leading equipment and techniques to remove dirt, debris, odors, and contaminants, ensuring high-quality results and exceptional customer satisfaction. His attention to detail and commitment to service help keep homes and businesses looking and performing their best.

Keith brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care.

Kevin helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Kevin oversees construction and reconstruction projects, ensuring work is completed safely, efficiently, and to the highest quality standards. He manages project timelines, coordinates crews and subcontractors, and works closely with customers throughout the rebuilding process. His leadership, industry expertise, and commitment to excellence help deliver successful project outcomes and exceptional customer experiences.

Kou specializes in fire damage restoration, helping customers recover after fire and smoke-related losses. He performs cleanup, debris removal, smoke and soot remediation, and restoration services with a focus on safety, quality, and attention to detail. His dedication helps return properties to preloss condition as quickly and efficiently as possible.

Kou brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care.

Laura serves as our Human Resources Manager and is dedicated to supporting the people who make our organization successful. She oversees recruiting, onboarding, employee relations, benefits administration, training initiatives, and overall HR operations. Laura works to foster a positive workplace culture while ensuring employees have the resources, guidance, and support they need to thrive. Her leadership, professionalism, and commitment to employee development help strengthen our team and contribute to the continued growth and success of our organization.

Marissa oversees the cleaning, restoration, and care of soft goods affected by fire, water, and other property damage. He manages the processing of items such as clothing, bedding, curtains, and upholstery, ensuring they are handled with care and restored whenever possible. His attention to detail and commitment to quality help return customers' belongings in the best condition possible.

Matt brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care.

Matt brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care.

McKenzie serves as a key connection between customers, sales, and construction teams, helping ensure projects move smoothly from initial planning through completion. She coordinates communication, scheduling, and project logistics while supporting customers throughout the reconstruction process. Her organization, attention to detail, and commitment to service help deliver a seamless experience for every client.

Mike helps keep our facilities, equipment, and operations running smoothly. He is responsible for building maintenance, equipment upkeep, and supporting daily operational needs across the company. His reliability and attention to detail help ensure our team has the tools, resources, and environment needed to serve customers efficiently.

Mikayla serves as our Office Manager and plays a critical role in keeping our daily operations organized and efficient. She oversees office processes, supports team coordination, manages administrative functions, and helps ensure excellent communication between customers, staff, and partners. Mikayla's strong organizational skills, attention to detail, and commitment to customer service help create a seamless experience for both our team and the clients we serve. Her leadership and dedication make her an essential part of our organization's success.

Nate leads restoration operations with a focus on quality, efficiency, and exceptional customer service. He oversees project managers and field teams, coordinates complex restoration projects, and works closely with customers, insurance professionals, and staff to ensure successful outcomes from start to finish.

Nick oversees construction projects from start to finish, ensuring work is completed safely, on schedule, and to the highest quality standards. He coordinates crews, subcontractors, and resources while maintaining clear communication with customers and project stakeholders to deliver successful reconstruction outcomes.

Nick brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care.

Nolan helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Robert works closely with customers to assess project needs and provide accurate, detailed estimates for restoration and reconstruction services. He helps guide clients through the estimating process, answers questions, and collaborates with production teams to ensure projects are properly scoped and planned. His attention to detail and customer-focused approach help create a smooth experience from the initial assessment through project completion.

Robert helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Ronald helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Ryan oversees the cleaning, restoration, and care of soft goods affected by fire, water, and other property damage. He manages the processing of items such as clothing, bedding, curtains, and upholstery, ensuring they are handled with care and restored whenever possible. His attention to detail and commitment to quality help return customers' belongings in the best condition possible.

Sara serves as our Accounts Manager and is responsible for overseeing financial and account-related operations to help keep our organization running smoothly. She manages billing processes, account coordination, customer and vendor communications, and works closely with internal teams to ensure accuracy and efficiency in all financial transactions. Sara's attention to detail, organizational skills, and commitment to exceptional service help support both our customers and our team. Her dedication and professionalism make her a valuable asset to our organization and its continued success.

Shanda manages accounts receivable operations, helping ensure accurate billing, payment processing, and financial recordkeeping. She works closely with customers, insurance carriers, and team members to address account questions and maintain efficient financial workflows. Her attention to detail and commitment to customer service help support the smooth operation of SERVPRO Team Hickman.

Shannon oversees construction projects from start to finish, ensuring work is completed safely, on schedule, and to the highest quality standards. He coordinates crews, subcontractors, and resources while maintaining clear communication with customers and project stakeholders to deliver successful reconstruction outcomes.

Silvia serves as our In-Field Contents Supervisor and plays a vital role in managing the contents portion of restoration projects. She oversees the inventory, packing, cleaning, storage, and return of customers' belongings, ensuring each item is handled with care and documented accurately throughout the process. Working directly in the field, Silvia coordinates with customers and team members to keep projects organized and moving forward efficiently. Her attention to detail, leadership, and commitment to protecting customers' valued possessions help provide peace of mind during the restoration process.

Steve oversees construction projects from start to finish, ensuring work is completed safely, on schedule, and to the highest quality standards. He coordinates crews, subcontractors, and resources while maintaining clear communication with customers and project stakeholders to deliver successful reconstruction outcomes.

Steve is responsible for training and developing production team members, ensuring they have the knowledge, skills, and resources needed to perform at the highest level. He provides hands-on instruction, reinforces industry best practices, and promotes SERVPRO Team Hickman’s standards for safety, quality, and customer service. His leadership helps build a skilled, confident team dedicated to delivering exceptional restoration results.

Taylor focuses on building relationships with commercial clients, property managers, insurance professionals, and community partners. She helps promote SERVPRO Team Hickman’s restoration, construction, and cleaning services while identifying opportunities to support local businesses. Through proactive outreach and exceptional customer service, Taylor helps connect organizations with the solutions they need to recover and thrive.

Theresa serves as our Commercial Large Loss Coordinator and plays a vital role in supporting large-scale commercial restoration projects. She works closely with project managers, customers, insurance professionals, and field teams to ensure projects are organized, documented, and progressing efficiently. Theresa helps coordinate schedules, manage communications, and oversee administrative details that keep complex commercial losses moving forward smoothly. Her strong organizational skills, attention to detail, and commitment to customer service make her an essential part of delivering successful outcomes for our commercial clients.

Tracy serves as our Accounts Payable Specialist and is responsible for managing vendor invoices, processing payments, and ensuring all accounts payable functions are handled accurately and on time. She works closely with vendors and internal teams to maintain clear communication and keep financial records organized and up to date. Tracy’s attention to detail, consistency, and commitment to accuracy help support the financial health and smooth operation of our organization.

Tyler oversees restoration projects from initial response through completion, ensuring work is performed efficiently, safely, and to SERVPRO Team Hickman’s high standards. He coordinates crews, manages project timelines, communicates with customers and insurance representatives, and helps deliver a smooth restoration process from start to finish.