Meet Our Team
All it takes is one call to SERVPRO of Kalamazoo and Portage and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
SERVPRO of Kalamazoo and Portage
![Eric Chesser, team member at SERVPRO of Kalamazoo and Portage]()
Eric Chesser
President
- Eric became part of the SERVPRO of Kalamazoo and SERVPRO of Portage family in 2025 when he purchased the franchises.
- With more than 20 years of experience in the restoration industry and a Master's Certification in Fire and Water Restoration, his leadership and expertise have been key to the company's continued growth and success.
- Outside of work, Eric has been happily married to his amazing wife since 2002 and is a proud father to two children, Jacob and Madison.
- He holds a black belt in Karate, has a passion for cars, and enjoys spending his free time on the golf course.
![Tony Norris, team member at SERVPRO of Kalamazoo and Portage]()
Tony Norris
Project Manager
![Mike Tremblay, team member at SERVPRO of Kalamazoo and Portage]()
Mike Tremblay
Project Manager
![Alison Guiter, team member at SERVPRO of Kalamazoo and Portage]()
Alison Guiter
Structure + Personal Property Project Manager
![Justin Popp, team member at SERVPRO of Kalamazoo and Portage]()
Justin Popp
Reconstruction Project Manager
![Alice Warner, team member at SERVPRO of Kalamazoo and Portage]()
Alice Warner
Assistant Project Manager
![Mark Hamm, team member at SERVPRO of Kalamazoo and Portage]()
Mark Hamm
Business Development Representative
![Isaac Gutierrez, team member at SERVPRO of Kalamazoo and Portage]()
Isaac Gutierrez
Restoration Supervisor
![Kayla Decker, team member at SERVPRO of Kalamazoo and Portage]()
Kayla Decker
Restoration Supervisor
![Leo Garza, team member at SERVPRO of Kalamazoo and Portage]()
Leo Garza
Restoration Supervisor
![Cody Norris, team member at SERVPRO of Kalamazoo and Portage]()
Cody Norris
Restoration Supervisor
![Katie Norris, team member at SERVPRO of Kalamazoo and Portage]()
Katie Norris
Structure + Personal Property Supervisor
![Gabby McCrory, team member at SERVPRO of Kalamazoo and Portage]()
Gabby McCrory
Restoration Technician
![Jayden Wells, team member at SERVPRO of Kalamazoo and Portage]()
Jayden Wells
Restoration Technician
![Josh Silsby, team member at SERVPRO of Kalamazoo and Portage]()
Josh Silsby
Restoration Technician
![Milo Blais, team member at SERVPRO of Kalamazoo and Portage]()
Milo Blais
Restoration Technician
![Trenton Popp, team member at SERVPRO of Kalamazoo and Portage]()
Trenton Popp
Restoration Technician
![Brooklyn Herrera, team member at SERVPRO of Kalamazoo and Portage]()
Brooklyn Herrera
Program Compliance Administrator
What our
customers are saying
I used SERVPRO at my house after a pipe broke and flooded my basement. Thanks to Jane and Shawn for saving the day!
My household suffered a sewage backup. I called SERVPRO in a panic, not knowing what to do. They put my mind at ease by walking me through the step by step process of what to expect. I was very pleased with their service.
A tree fell on my home during a bad storm. I called SERVPRO for assistance, and I couldn't believe their quick response. Their team was compassionate and professional. I was very impressed with work.
I discovered mold growing in my bathroom and immediately called SERVPRO to help. They arrived quickly and really knew what they were doing. I was very satisfied with their work.
SERVPRO was there for me after I encountered a small kitchen fire. They were here right away and did a great job! I no longer have a lingering smell of smoke throughout my home.
After my refrigerator line leaked down into my basement, I called SERVPRO to help. Their team was very professional and kind. Now my basement looks fantastic!
My organization has hired SERVPRO consistently over the last few years to manage debris cleanups on several of our properties. SERVPRO provides us with exceptional service -- navigating fairly inaccessible locations, managing of large debris piles, and handling adverse weather conditions -- all with phenomenal results. Sites have been pristine after their work. Tony and Isaac also have provided us with exceptional communications, and they have regularly gone above and beyond in customer service. I wouldn't hesitate to recommend their services and will call them whenever I have need for this type of work.
Great work Mel and Isaac B! I greatly appreciate your thoroughness and professionalism while at my home. You all, and Mike, definitely put me at ease communicating every step of the way, during what started out as a very stressful event. Thank you!
Cody and Leo helped assess an insurance claim for me - they were prompt, professional, and thorough. They made sure I understood the parameters of what they could do, and I learned a little bit more about my house! Dispatch was very proactive and helpful with scheduling and planning. Highly recommended.
About Us
At SERVPRO of Kalamazoo and Portage, we understand how overwhelming fire or water damage can be and the impact it has on your home or business. Our mission is to reduce that disruption and restore your property quickly, making it "Like it never even happened."
We specialize in cleaning and restoring residential and commercial properties affected by fire, smoke, or water damage. Our team is also trained to handle mold and mildew remediation to keep your property safe and healthy.
Our staff receives extensive training in property damage restoration, from SERVPRO's corporate training center to regular IICRC-industry certifications. With a nationwide network or skilled franchises, we have the resources to handle any size disaster, big or small.
If you're in need of professional restoration services, give us a call today.
Proudly serving communities since 1967, SERVPRO is the trusted name in cleaning and restoration.