Meet Our Team

The Heroes of the SERVPRO of Cecil County team. When life throws a curve-ball or worse, a wrecking ball, you can trust us to make it "Like it never even happened."

Michael Hughes is the Owner of SERVPRO of Cecil County. Michael is the driving force behind our operations, and ensures each job is completed to our customer's satisfaction.

Joe Hughes has been with SERVPRO for over fifteen years and is our Construction Manager. He works hard to visit our customers quickly after the emergency service work has been completed to get their homes repaired as fast as possible. The work that Joe and the reconstruction department perform is incomparable, leaving customers elated at the finished service in their home.

Sandie is the Director of Administration and has been with the team for over 17 years, spending time in every department. In 2009, she worked in the Storm Team division, traveling all over the east coast as a Coordinator. She became Office Manager in 2012 and is now the first point of contact for office operations. Sandie is very proud of her strong Office team and is happy to be a resource for all departments within SERVPRO. She enjoys everyone she works with and looks forward to growth and many more years with everyone. Her team says she is the glue that keeps everyone together!

Cliff Masscotte is the Director of Business Development for SERVPRO of Cecil County. Cliff started with the company in February of 2016 as a Marketing Representative bringing more than 14 years of retail experience with him. Cliff now manages all marketing aspects for the company including: social media, website content, promotions, community engagement, customer satisfaction, and overall marketing for the franchises.

Cliff has his CERT(Community Emergency Response Team)certification in order to help in times of disaster. Cliff also has certifications for WRT, ASD, CDS, FSRT, and OCT. He may be reached at cmasscotte@SERVPRO8220.com.

Michael Bailey is a Business Development Specialist for SERVPRO of Cecil County. He started with SERVPRO in May of 2017, bringing over twenty years of Sales and Management experience with him.

Michael is IICRC-certified in Water Removal (WRT) and Applied Structural Drying (ASD). He is also OSHA Certified in General Safety and Health procedures.

Michael began his career with SERVPRO as a Production Manager before switching to a Sales position. He covers the entire Cecil County Sales territory.

George Phelps has been a Production Manager with SERVPRO for over five years. He brings ten years of experience to SERVPRO in facility management and maintenance in the apartment industry. He has also worked in the construction and iron working field for ten years and has spent five years in the United States Marine Corps as a mortarman in the infantry. He is certified by IICRC for WRT, ASD, AMRT, FSRT and OCT. George also holds ASCS and VSMR for NADCA duct cleaning certifications.

Ericka Crothers is the Job File Coordinator of SERVPRO of Cecil County. She has been with the SERVPRO Team for almost a year. In this short time, she has quickly excelled to one of the strongest office members; handling all of our Cecil County customers start to finish on every job! Her organization and ability to multi-task is unparalleled. Ericka is extremely well liked by all customers and co-workers because she is empathetic, patient, consistent, reliable and more! SERVPRO of Cecil County could not function without her!