Meet Our Team
All it takes is one call to SERVPRO of Baltimore's Inner Harbor. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Jeff Holland, team member at SERVPRO of Baltimore's Inner Harbor]()
Jeff Holland
Jeff Holland is the owner of SERVPRO of Baltimore's Inner Harbor, SERVPRO of Howard County, SERVPRO of Washington County, and SERVPRO of Carroll County. He has been the heart and soul of our SERVPRO family since 2015 and is very involved with each of his departments and individual employees. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration, Applied Structural Drying, and Commercial Drying. Jeff's also has an MHIC License and certifications in EPA Lead Renovator, Commercial Restoration Training, Reconstruction Business Consideration, and Franchise Management Training. Jeff is an avid Ravens fan and loves to take trips to Ocean City with his family.
![Keith Whalen, team member at SERVPRO of Baltimore's Inner Harbor]()
Keith Whalen
Keith joined the Restoration Industry in 2013 and joined our SERVPRO family in 2017. After retiring as a firefighter/paramedic, he still found the drive to help and serve fire victims. Navigating a new industry was not an easy task and there was so much to learn, but one constant was that the process must include empathy, integrity, and provide victims with education to make informed decisions. SERVPRO checked all of those boxes and was the best platform for him. His initial contribution to SERVPRO was the introduction of Rebuild Services to the Howard County Franchise. That division was created on the same principles above and focused on helping people make informed decisions as they navigate the process. In 2019, he was promoted to the Director of Operations, overseeing SERVPRO of Howard County, SERVPRO of Baltimore's Inner Harbor, SERVPRO of Washington County, and SERVPRO of Carroll County. Keith enjoys volunteering to coach kid's sports, non-profits, and loves his Baltimore Orioles!
![Aaron Tressler, team member at SERVPRO of Baltimore's Inner Harbor]()
Aaron Tressler
Aaron has been with our office since August of 2019 and is a Project Manager in our Rebuild Department. He has 22 astonishing years of experience in the restoration industry and it shows in his work ethic and leadership! Aaron is a big family man, loves to go hunting, and has a very unique interest in beekeeping.
![Bethaney Galloway, team member at SERVPRO of Baltimore's Inner Harbor]()
Bethaney Galloway
Bethaney is one of our star Sales and Marketing Representatives. She started at our office in 2015 and has stuck with the Restoration Industry ever since. Bethaney loves music, spending time with family and friends, and doing anything creative and out of the box!
![Bill Garner, team member at SERVPRO of Baltimore's Inner Harbor]()
Bill Garner
Project Manager - Rebuild Division
![Brittany Long, team member at SERVPRO of Baltimore's Inner Harbor]()
Brittany Long
Brittany Long is a valuable asset to SERVPRO Team Holland, where she has thrived as a Job File Coordinator since 2021. When she's not expertly managing files and coordinating tasks, you'll often find her engrossed in a captivating book, showcasing her love for literature and storytelling. Additionally, Brittany is certified in Water Damage Restoration (WRT) and embraces her inner adventurer in the virtual realm, enjoying epic quests in World of Warcraft during her leisure time.
![Carlos Urgilez, team member at SERVPRO of Baltimore's Inner Harbor]()
Carlos Urgilez
Rebuild Estimator
![Chuck Cox, team member at SERVPRO of Baltimore's Inner Harbor]()
Chuck Cox
Sales Representative.
![Cleaning Technicians, team member at SERVPRO of Baltimore's Inner Harbor]()
Cleaning Technicians
From left to right:
Hector Perdomo, Claudia Jacobo, Imelda Barrera, Evelyn Castillo, Gerson Moran
![Donna Digman, team member at SERVPRO of Baltimore's Inner Harbor]()
Donna Digman
Donna Digman is the Sales and Marketing Manager at SERVPRO of Baltimore's Inner Harbor, Howard County, Washington County, and Carroll County. She has 15 years of experience in the restoration industry. Donna has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Water Damage, Health & Safety, Fire & Smoke Damage, Odor Control
![Donna Reinhardt, team member at SERVPRO of Baltimore's Inner Harbor]()
Donna Reinhardt
Rebuild Division - Coordinator
![Imelda Barrera, team member at SERVPRO of Baltimore's Inner Harbor]()
Imelda Barrera
Cleaning Technician
![John Solter, team member at SERVPRO of Baltimore's Inner Harbor]()
John Solter
John Solter has been part of the Restoration Industry since 2010 and joined our SERVPRO family in 2019 as our Fleet/Facility Manager. John is licensed in Powered Industrial Trucks, and has his OSHA 10 license. In his free time, he loves spending time with his family and going out shopping with them!
![Kevin Justice, team member at SERVPRO of Baltimore's Inner Harbor]()
Kevin Justice
Project Manager - Rebuild Division
![Mason Grossnickle, team member at SERVPRO of Baltimore's Inner Harbor]()
Mason Grossnickle
Mason Grossnickle has been our Director of Operations since 2023 and is a vital part of our office workflows and procedures. His leadership and problem-solving skills make him an invaluable asset to our team. In his free time, Mason likes to be outdoors going hunting and fishing, riding motorcycles, playing numerous sports, and attending concerts.
![Norma Ortiz, team member at SERVPRO of Baltimore's Inner Harbor]()
Norma Ortiz
Cleaning Technician
![Paul Taggart, team member at SERVPRO of Baltimore's Inner Harbor]()
Paul Taggart
Paul is one of our dedicated Crew Chiefs. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in: Water Damage Restoration and Carpet Cleaning. He has been a vital part of our team since 2016.
![Rebuild Construction Technicians, team member at SERVPRO of Baltimore's Inner Harbor]()
Rebuild Construction Technicians
From left to right:
Leonel Sanchez, Kevin Lemus, Mynor Moran, Elmer Moran
![Rebuild Estimators, team member at SERVPRO of Baltimore's Inner Harbor]()
Rebuild Estimators
From left to right:
George Kaczor, Matt Francis, Kendal Sewell
![Terrie Caudle, team member at SERVPRO of Baltimore's Inner Harbor]()
Terrie Caudle
Terrie Caudle is a Fire/Water Technician at SERVPRO Team Holland. She has been a team member since 2018, where she helps restore properties. Outside of work, she enjoys spending time with her family and animals. Terrie's dedication to her job and her close personal bonds make her an essential part of our SERVPRO family.
![Trisha Burnette, team member at SERVPRO of Baltimore's Inner Harbor]()
Trisha Burnette
Cleaning Technician
![Tyler Dailey, team member at SERVPRO of Baltimore's Inner Harbor]()
Tyler Dailey
Tyler Dailey is a dedicated technician at SERVPRO Team Holland, bringing his expertise and commitment to the team since 2022. When he's not diligently handling restoration projects, you can find him watching football games or spending quality time with his family.
What our
customers are saying
Robin was super helpful and accessible. Responded quickly and was transparent. Did a great job.
We had an oven fire, and there was residue from the fire extinguisher on every surface of the first floor. Our home insurance company hired SERVPRO to come clean, and they did an AMAZING job. Tricia and her crew were extremely thorough job (see my comment about the residue being everywhere), and the house looks better than it did before the fire! They were detail-oriented, friendly, and fast! If you're in need of professional cleaning services after a fire, or just want a good cleaning for your home, I definitely recommend SERVPRO.
Initial consultation was great. Darrell seems very thorough. He asked me about something I forgot to mention to my adjuster. Great pick up! Looking forward to the jobs completion.
They did an awesome job and I really appreciate it.
We’re halfway through the renovations in my basement bathroom. The quality of service is superior these boys go above and beyond What Is required.
Servpro was fantastic! Robin and his team were courteous and extremely informative throughout the process. They took care of the paperwork and forms and explained everything to us. The cleanup was 100% satisfactory. You would hardly know they were there.. Looking forward to the next Steps in the restoration process.
Great service. Fast work and complete perfect
Pleasant and very informative
ServicepPro representatives Dave and Mike were prompt and courteous and took the time to explain the entire remediation process and kept my adjustor informed of progress as requested.
About Us
SERVPRO of Baltimore's Inner Harbor understands the stress and worry that comes with fire, water damage, etc. and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO specializes in the cleanup and restoration of residential and commercial property after any type of damage.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Baltimore's Inner Harbor.
We want to be there for our city day and night. We love the small town feel of Baltimore.
At SERVPRO of Baltimore's Inner Harbor we have families that work side by side together just like the community of Baltimore. We have husbands and wives as well as parents and children. You can't help but feel the sense of family and community at SERVPRO of Baltimore's Inner Harbor.
If you would like to schedule service for your home or business, please call today! We are here for you 24/7 everyday of the year.
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust. This company was started with a family at it's core and SERVPRO of Baltimore's Inner Harbor continues that feeling. We care about our neighbors.