Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Westfield, Southwick

Why Choose SERVPRO® for Sewage Cleanup?

Water from sewer system backups should be considered very dangerous. Sewage water is grossly contaminated and may contain bacteria and viruses that could cause you and your family to suffer from a serious illness. SERVPRO® of Westfield, Southwick have been specially trained and has the proper equipment necessary to safely clean this type of contamination. When you have a sewage emergency it is best to call in the professionals and keep your loved ones away from the contaminated area.

Not sure if the water is contaminated? Why risk the health of yourself or your loved ones, call SERVPRO® of Westfield, Southwick, we will be sure to keep your loved ones safe. 

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

About Us

Since opening our doors in 2016SERVPRO of South Springfield, Agawam, Longmeadow, Westfield, and Southwick has proudly served the Western Massachusetts community with trusted, high-quality restoration and cleaning services. As a locally owned and operated franchise backed by the national SERVPRO network, we bring the perfect combination of local care and industry-leading expertise to every project we handle.

When fire, water, or mold damage disrupts your home or business, our team understands that time is critical. That’s why we provide 24-hour emergency service, 365 days a year, ensuring that help is always just a phone call away. Our highly trained technicians respond quickly with advanced equipment, specialized cleaning products, and years of hands-on experience to restore your property and peace of mind.

Our franchise was founded on a commitment to professionalism, compassion, and exceptional service. Each member of our team is IICRC-certified and receives ongoing training in the latest restoration techniques, safety standards, and customer service practices. Our goal is to make the mitigation process as smooth and stress-free as possible for homeowners, business owners, and insurance partners alike.

At SERVPRO of South Springfield, Agawam, Longmeadow, Westfield, and Southwick, we specialize in:

  • Water Damage Restoration – Extraction, drying, and dehumidification following floods, leaks, and plumbing failures.

  • Fire and Smoke Damage Restoration – Soot removal, odor control, and full structural cleaning after fire events.

  • Mold Remediation – Safe containment and removal of mold growth using industry-approved methods.

  • Storm and Disaster Response – Rapid mobilization for large-scale property damage from severe weather.

  • Cleaning and Disinfection Services – Residential and commercial cleaning, including biohazard and post-construction cleanup.

What truly differentiates our franchise is our dedication to customer satisfaction and community trust. We take the time to communicate clearly, work directly with insurance carriers, and treat every property as if it were our own. Our reputation has been built on consistent results, integrity, and the confidence that we’ll make it “Like it never even happened.”

With nearly a decade of proven service, SERVPRO of South Springfield, Agawam, Longmeadow, Westfield, and Southwick continues to grow through our unwavering commitment to quality, reliability, and compassion. Whether it’s a small residential cleanup or a large commercial loss, our experienced team stands ready to respond—day or night—with the resources, skill, and care our customers deserve.

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©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.