Meet Our Team

Michelle is the Finance Operations Manager at SERVPRO of Marietta West and is also the Accounting Manager. She came to SERVPRO with twenty years of experience in accounting and business management. Through her years at SERVPRO she has proven herself an indispensable team member and has shown herself a great steward of SERVPRO's finances. In her spare time, Michelle and her husband love watching their sons baseball games and also enjoys watching the Braves. Her family also has several pets including three dogs, a hamster, a turtle and a fish. On the rare occasion she has time to relax, she likes to watch a couple of episodes of "Criminal Minds".

Dustin is proud to have grown with SERVPRO of of Marietta West from little-to-no experience to a management role. He has worked in the restoration industry for more than five years and is an IICRC certified Water Restoration Technician (WRT 6493667). Dustin is happily married to his wife, who he has been with for eight years and who has given him two handsome sons (ages 1 & 5 years old). He loves baseball and is a huge Atlanta Braves fan. His favorite food is his wife's spaghetti (but anything she makes is beyond delicious). He is not a huge cook himself, but he loves to grill. When he is not working you can find him by the water fishing with his wife and kids or in the woods hunting. He also loves working in the yard and doing DIY projects and additions to his home.

Matt has been with SERVPRO of Marietta West for five years. He began his SERVPRO career as a Sales & Marketing Representative and online marketing specialist. At the beginning of 2021 he was promoted to Marketing Manager and over sees our marketing efforts. Matt went to the University of Tennessee to study Logistics of Transportation and has a professional background in e-commerce and website design. He has a twelve year old daughter, who he adores, as well as a Great Pyrenees named Willow and a "pound puppy" named Blue, who he also adores. Some of his hobbies include hiking with his dogs, hunting, cooking/grilling and pretty much anything to do with technology.

Carl Facchini is the Construction Manager at SERVPRO of Marietta West. Carl has been in the restoration industry for 11+ years and brings 12 years of experience in the construction field as a construction manager. He also hold WTR, FSR, & AMR certifications in the mitigation field.

Faith has been with SERVPRO for over one year as an administrative loss coordinator. Faith is one of the friendly voices you may have heard when you call SERVPRO of Marietta West. Her job is to help in an administrative role by creating job files and coordinating with insurance adjusters to ensure jobs run smoothly and as expected. Faith was born and raised in Wisconsin, living there until she was twelve year old. She loves to travel and has been to New York, Montana, Colorado, Mexico and Canada. Faith is very outgoing, has a strong “go-getter attitude” and a big heart as demonstrated by her love for animals even though she is allergic to about 90% of them. In her spare time she enjoys being outside riding four wheelers, side-by-sides and doing home DIY projects.

Emily has served as the Accounts Payable and Receivable specialist at SERVPRO of Marietta West for the past two years, and she is truly one of the kindest people you’ll ever meet. While her role requires precision and analytical skill, Emily also has a creative side. She’s an accomplished vocalist, talented guitarist, and gifted painter—bringing artistry and heart to everything she does.

Tayllor is a bright, uplifting presence in the office and always quick with a kind word or a hilarious comment to make everyone smile. Often one of the first voices you’ll hear after experiencing water or fire damage, she is compassionate and attentive, guiding our customers through every step of the process. From that first phone call to the final restoration of your home or business, Tayllor is dedicated to making the experience as smooth and reassuring as possible.

James is the Mold Manager at SERVPRO of Marietta West and a trusted resource for customers with concerns about mold, mildew, or other microbial growth in their homes or businesses. With his deep knowledge and approachable nature, James is the reassuring voice our customers need when facing stressful situations. Beyond his expertise, James is one of the most genuine people you’ll ever meet—and a true foodie. Just ask him about Atlanta’s food scene (but be ready for plenty of great recommendations!).

Hugo is the Contents Production Manager at SERVPRO of Marietta West, and he’s as smart, hardworking, and caring as they come. When water or fire damage strikes, Hugo and his team carefully handle your belongings from start to finish—packing, moving, cleaning, and restoring everything with precision and care. While the Production team focuses on restoring your home or business, Hugo ensures your possessions are treated with the same attention and respect.

Ken brings over 20 years of construction and mitigation experience to the SERVPRO of Marietta West team. Known for his superb customer service skills, Ken approaches every restoration project with a big heart and an eye for detail. Outside of work, he enjoys cheering on The Jets with his wife and son — and he’s never shy about sharing his strong (and entertaining!) opinions on bagels.