Meet Our Team
All it takes is one call to SERVPRO of Lake Nona and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
SERVPRO of Lake Nona
![Marke Soule, team member at SERVPRO of Lake Nona]()
Marke Soule
Mark is the Operations Manager here at SERVPRO of South Orange County. Mark has worked in the SERVPRO family for 18+ years and has obtained many IICRC certifications. He is exceptionally knowledgeable when it comes to any restoration project. Mark plays a big role in managing the franchise’s day-to-day operations and takes on his role with much pride. In his free time, Mark enjoys golfing, rooting on the Dallas Cowboys, and spending time with his kids.
![Dee Lopez, team member at SERVPRO of Lake Nona]()
Dee Lopez
Dee Lopez has been with SERVPRO since 2015. Dee is IICRC WRT and AMRT certified. She started as a receptionist and was promoted to Office Manager within a year. Dee is the first line of communication with our customers and the last person they hear from in regards to billing. She's responsible for scheduling and accounts receivable.
![Magaly Alfonso, team member at SERVPRO of Lake Nona]()
Magaly Alfonso
Magaly Alfonso has been the Warehouse Manager at SERVPRO of South Orange County for 10+ years and is a huge asset to our SERVPRO family. Her duties include inventory control, overseeing large cleaning and fire jobs and so much more. Magaly was born in Cuba and is mother to 2 adult children and grandmother of 1. In her spare time, she likes reading, watching movies and spending time with her granddaughter.
![Reinaldo Gil, team member at SERVPRO of Lake Nona]()
Reinaldo Gil
Reinaldo, (or better known as “Rei”) is a crew chief here at SERVPRO of South Orange County. Rei is originally from Iron Bridge (Puente Hierro), Venezuela, and takes great pride in his work. He is highly skilled and always maintains a positive outlook. In his free time, Rei enjoys playing baseball and spending time with his family.
![Mariana Machado, team member at SERVPRO of Lake Nona]()
Mariana Machado
Mariana is a crew chief at SERVPRO of South Orange County. She has been working in the restoration industry for around 4 years now. Mariana is very detailed in her work and she always makes sure the job gets done right. She always spends extra time making sure our customers are fully satisfied with the work we perform.
![Sthefania Mezzalira, team member at SERVPRO of Lake Nona]()
Sthefania Mezzalira
Sthefania is an Admin Assistant at SERVPRO of South Orange County. She also takes on the role of being the job file coordinator. She keeps our clients informed throughout the job process as well as being the receiver for any new calls. In her free time, she enjoys reading books and studying psychology. Sthefania was recently accepted into Valencia college and is studying to become a psychologist in the future.
![Ryan Richardson, team member at SERVPRO of Lake Nona]()
Ryan Richardson
Ryan is a production technician at SERVPRO of South Orange County. He loves to help people and keeps customers informed throughout the job process. In the future, he plans on learning and growing within the restoration industry. Ryan spends his free time working on photography and videography.
![Wyatt Boatman, team member at SERVPRO of Lake Nona]()
Wyatt Boatman
Wyatt is a construction assistant at SERVPRO of South Orange County. He enjoys helping people get things back together and finalizing the restoration process. In his free time, he likes to play basketball and is very skilled in it. In the future, Wyatt looks forward to growing with the restoration industry.
What our
customers are saying
This is a new situation for us. We were very please with the service of SERVPRO. They not only provided the service, but also educated us about everything involved in the whole process.
I have recommended SERVPRO of Lake Nona twice to friends and neighbors. You do such a great job!!
Got a good impression from Mark who visited my home initially. Communicated well.
SERVPRO of Lake Nona was fast on site in our time of need. Very professional staff.
They came out during the holidays and were amazing. Thank You.
You should be proud of how professional your team represented your company!
Really appreciated the work that they did in Lake Nona. We were in great need after a hurricane flooded the basement of our facility and they came quickly and finished the work in amazing time!
Excellent cleaning service! Professional, punctual, and very detail-oriented. Highly recommended!
Looking for water removal after flooding due to excessive rain? I highly recommend SERVPRO. The team took care of getting the basement at our church back to a condition in which activities could resume quickly. Broadway United Methodist is grateful!
About Us
For more than 15 years, SERVPRO of Lake Nona has been the restoration and cleaning team that Lake Nona, Medical City, Meadow Woods, the Narcoossee corridor, St. Cloud, and surrounding Osceola County communities call when things go wrong. Owned and operated by Susan and Vern Boatman, this is a locally rooted business built on genuine relationships, community pride, and a deep commitment to the people and places that make this part of Central Florida so special. Susan and Vern aren't just business owners. They're part of this community, and that personal investment shows up in every single job their team takes on.
Lake Nona is one of the fastest growing and most exciting communities in the entire country. From the world-class medical facilities and research institutions of Medical City to the master-planned neighborhoods, the rural character of the Narcoossee corridor, and the established communities of St. Cloud and Osceola County, this territory covers a wide range of properties and people. All of them deserve a restoration company they can genuinely count on. Over 15 years, SERVPRO of Lake Nona has earned that trust one job at a time.
Some jobs remind you exactly why experience matters. When a significant flooding event struck Orlando International Airport, one of the busiest airports in the country and a critical piece of infrastructure for all of Central Florida, SERVPRO of Lake Nona was part of the response. Mobilizing quickly, working within the demanding operational environment of a major airport, and executing at a high level under pressure isn't something every restoration company can do. It's the kind of job that requires preparation, professionalism, and a team that doesn't flinch when the stakes are high.
Our services cover water and flood damage, fire and smoke damage, mold remediation, emergency board-up and tarping, and commercial large loss events. We offer 24/7 emergency response because disasters don't follow a schedule and our customers shouldn't have to wait. Our technicians are IICRC-certified and backed by the full resources of the SERVPRO national brand, combined with the personal attention that only a locally owned franchise can provide. Whether we're helping a homeowner in Meadow Woods recover from storm damage or responding to a large-scale commercial loss at a major Central Florida institution, every job gets the same level of care, urgency, and professionalism.
Susan and Vern have spent 15 years building something real in this community. For them and their team, making it "Like it never even happened" isn't just a tagline. It's a promise they take seriously every single day.