Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Jacksonville Beach / Ponte Vedra
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(904) 246-6118
5.0
(114 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
114 Reviews
5.0
Leave Us A Review
Leslie Owens-Park
18 days ago

Adonis & Dawson we’re Dispatch to a Flood on the 3 rd floor of a 3 story Medical Office Building- B to be exact! They both communicated with me during their commute. They arrived on scene and immediately began extracting water with their equipment! Before you know it, they were putting their fans out and we were going home. Great teamwork by everyone with Servpro thank you guys for everything. Charlie Park with Plant Facilities Baptist Medical Center Nassau 🏥👨🏼‍🔧

Beth Karmeisool
about 2 months ago

Thank you Team Rachel, Stephanie, Lauren, Erek and Kyle (affectionately referred to as Karl)! You all made this very stressful cleanup bearable. This team was always prompt and communicated arrival and departures ahead of time which I greatly appreciated. They found items in the hoard I truly never thought I’d see again bringing tears to my eyes. They cleaned and disposed of items no one should have to deal with and endured days of horrific smells sweating in the heat. I thank each of you for all your energy and hard work on this cleanup. Thank you all again!!!

Lauren Lowe Barry
about 2 months ago

Rachel, Kyle and Dawson are wonderful! They are so efficient and cheerful! Thank you very much!

Lisa Daugustine
about 2 months ago

These gentlemen did a wonderful job helping me with some water from the ac: erek, ethan, eli, adonis and kyle. They came every day to check on things, adjust, and explain the process. Left their workspace spotless. Highly recommend!

Carlton Pringle
2 months ago

On July 26, 2026, we had a tree fall on our home during a severe wind and rain event. The tree broke through the roof, allowing rainwater to enter a Jack-and-Jill bathroom. After getting the roof cleared enough to install a temporary tarp and removing as much water from the affected area as we could, we contacted our insurance carrier the following day. Once we were able to speak with our adjuster, he contacted ServPro, who quickly got in touch with us. Ray from ServPro arrived promptly to assess the damage. He performed a visual inspection, checked for moisture penetration, and contacted a mitigation team consisting of Adonis and Sabrina. They arrived quickly and did a fantastic job removing the damaged bathroom ceiling, covering the exposed area, removing debris, treating the area to help prevent mold and mildew, and thoroughly drying everything out. Before they left, they cleaned up the work area as well as any areas they used to enter and exit the house. They left a fan in place to dry any remaining moisture and walked me through all of the work they had completed. Another ServPro team also came out to redo the tarp and secure it until the roof repairs can be completed. We're very pleased with the work ServPro did during this very challenging time for us. Thank you again to Ray, Adonis, Sabrina, and the tarp team for a job well done.

Andrea Wilson
3 months ago

Matt, Adonis and Erik were prompt and professional and answered all of my nervous Nellie questions with patience. I was worried my floors were going to need to be ripped up, but instead of “overcharging and servicing” they were very honest and said they didn’t think it was necessary until they tried a different route, which was much more cost effective. Anyone who isn’t trying to upscale or upcharge a service and fixes the problem is truth worthy and worthy of anyone’s business. Thanks guys!

Jeffrey Terando
3 months ago

Rachel K. And her team of Kyle and Erek did a tremendous job cleaning every surface of our musty smelling old garage. The space is like new and we can finally make use of it again. Can’t say enough about the great work and project management by Rachel. She arranged to have our ducts cleaned throughout the house too and that turned out fantastic. Big improvement in the overall air quality and HVAC efficiency since the cleaning. Really worth the money for the SERVPRO services we selected very reasonable and highly recommend the quality work and professionalism.

Angi Mansfield
3 months ago

Lauren B and her team are amazing! Very personable and knowledgeable. Definitely recommend!!

Ona
4 months ago

Rachel, Stephanie, and Lauren went above and beyond straightening up my mom's house at Jax Beach. They spent all day cleaning and organizing. Rachel got me booked within 48 hours of my inquiry. 5 stars!

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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