SERVPRO of Northern Colorado Springs / Tri-Lakes Commercial Services

So this is my review for Servpro. Let me start by saying that nobody wants to call Servpro because that means there's a problem in your house but, I am extremely happy I did call Servpro. They're going to be a couple Simpsons references in this review so if you don't watch them you might not understand what I'm saying. In December of 2025 I purchased a new toilet from a big box store. Their name rhymes with what Homer Simpson always says Doh. So Doh's sends out an installer we will call him Cletus the slack jawed yokal. He never did tell me his name never gave me a business card but I am sure he signs his name with an X. Well Cletus didn't do the best job and 30 days after the install the wax ring failed. I called out a Master plumber with 25 years of experience. He pulled the toilet up and told me Cletus did a very poor job. My master plumber was able to put the toilet back down so it didn't leak but, he did say that the subfloor was wet and it would probably be a good idea to call someone for some remediation. Now that was the last thing I wanted to do. But I am very thankful and grateful that I did call Servpro. I put in a call to them and told them what the situation was and they had a crew out to my house in about 90 minutes. Everyone I dealt with at Servpro was service oriented and very professional. They always did a good job and cleaned up and made a bad situation as good as it could be. They came in and they measured with their meters and said yes you do have water problems and at that time they brought in two dehumidifiers and two air scrubbers one set for the bathroom where the problem was at and one set for the basement below. The two people I worked with the most were Stanley the guy at the office. He was great and always worked with my schedule for getting crews out to do work. Stanley was always responsive to my emails and texts and always answered the phone I really could not ask for more from this gentleman. The person that I worked with the most on the crews doing the work was the crew with the Foreman Alex. Alex and his crew did the bulk of the heavy lifting. They had to cut out drywall took up tile and subfloor. They installed plastic containment to keep the dust and dirt down. They followed the evidence they would use their meters to determine the extent of the water damage. I'm very grateful to them because they kept my family safe and in our house and we did not have to go to a hotel or apartment. It took about 10 days to get everything dried out. At which point they pulled their equipment out. I wish I could say it was like they were never there but they did cut holes in the floors and the walls and the ceilings but that was all in the course of doing a thorough professional job. I'm now starting the process of putting everything back the way it was. But I would give Servpro an A+ five-star rating and I would recommend them without any hesitation. With the caveat that of course you don't want them out but if you do have a problem then definitely give them a call.