Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Santee / Lakeside
Our Google Reviews
(619) 258-7200
4.9
(48 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
48 Reviews
4.9
Leave Us A Review
jake bramlage
7 days ago

Was trying to get ahold of anyone to find out about issues going on with a restoration next door to me. Servpro Santee wasn't responsible but Shannon answered the phone and did her best to help which was appreciated. If you were to use any Servpro in San Diego this is the only one that will answer the phone with great customer service.

Daniel West
2 months ago

We had Scott come out for a leaking toilet in our crawlspace. Upon inspection after the leak was repaired Scott notified us that everything looked good, he still sprayed antimicrobial spray but didn’t try pretend like there was a bunch of work that needed to be performed. It’s nice that in this day and age there’s still good guys out there that aren’t trying to take advantage.

maricela macias
5 months ago

This is second time using this company and they are by far the most reliable, professional, fast, responsive and respectful of your home and property.

Kristy P
8 months ago

Mike and his Team are the best! Living in Eastlake I’ve had several water issues including a flood in my entire bottom floor! it was a 4 month process ! Mike is very good with the insurance side of things which is very helpful! his team is very thorough! i appreciated them every step of the way!

Bill Parker
10 months ago

Scott and his team are great. From response, to communication and execution, they were easy to work with and know customer service well. I trust them and so should you!

Mike Burton’s livestream page
10 months ago

I can’t say enough good things about Servpro of Santee and Lakeside. After a flood in my home, they handled everything from the initial cleanup through full restoration, and the entire process was smooth, professional, and stress-free. From day one, their team was responsive, easy to work with, and extremely knowledgeable. They showed up when they said they would, explained each step of the process clearly, and followed through on everything they committed to. Communication was excellent throughout, which made a stressful situation much easier to manage. The cleanup was thorough and efficient, and the restoration work brought my home back to looking like it was brand new. The quality of workmanship and attention to detail really stood out. If you’re dealing with water damage or need restoration services, I highly recommend Servpro of Santee and Lakeside. They truly take care of you from beginning to end.

Kanoa Dog
11 months ago

Had them come to my house for a leak detection- Johmmy and (Scott?) were very knowledgeable and answered all of my questions. Highly recommend

Heather Melcher
12 months ago

Mike and his staff did a great job of making our flood damage look good as new. They were easy to work with, worked around our schedule, and treated us like family.

Francisco Pérez-Duque
12 months ago

(Translated by Google) We had a water leak from the heating system. The water damaged the walls. I was fortunate enough to call SERVPRO and get in touch with Mike. Mike came almost immediately, as soon as he was free, to inspect the damage. The first thing he did was empathize, putting himself in my shoes, and after a thorough inspection, he made the necessary recommendations to fix it as quickly and easily as possible. Once the plan was decided, they sent the team, who opened up the walls, sealed off the area, and used blowers to dry it out. Everything was done very professionally: quickly, cleanly, and trying to respect the space as much as possible to minimize disruption to daily life. When it was dry, they returned and finished everything quickly and cleanly. I am very grateful to Mike and his team because in those stressful moments, they make life much easier by giving you the confidence and commitment to offer the best solution and the best work; and, of course, they delivered. (Original) Tuvimos una fuga de agua derivada de la calefacción. El agua dañó las paredes. Tuve la fortuna de llamar a SERVPRO y contactar con Mike. Mike vino casi inmediatamente, en cuanto se desocupó, a hacer una inspección y asegurarse del daño que había. Lo primero que hizo fue empatizar, ponerse en mi lugar y, después de una cuidada inspección, hacer las recomendaciones necesarias para arreglarlo de la manera más cómoda y rápida posible. Una vez decidido lo que se iba a hacer, mandaron al equipo, los cuales abrieron las paredes, precintaron el área y pusieron los sopladores para secar el área. Todo se hizo de manera muy profesional: rápido, limpio y tratando de respetar el espacio todo lo posible para interferir lo menos posible en la vida diaria. Cuando estuvo seco, regresaron y se hicieron cargo de todo con rapidez y limpieza. Estoy muy agradecido a Mike y su equipo pues en esos momentos que te encuentras tan agobiado, te facilitan mucho la vida pues saben darte la seguridad y el compromiso de que van a ofrecerte la mejor solución y el mejor trabajo; y, por supuesto, cumplieron con ello.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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