Mimi & James & Christian & Tanner Basch
Mimi & James & Christian & Tanner Basch
Owners of SERVPRO of Hacienda Heights / Rowland Heights

Meet Our Team

All it takes is one call to SERVPRO of Hacienda Heights / Rowland Heights and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Hacienda Heights / Rowland Heights

Our Google Reviews
(626) 964-7700
4.8
(55 reviews)
Meet our Team. Here to Help 24/7
  • Jacob Menchaca, team member at SERVPRO of Hacienda Heights / Rowland Heights

    Jacob Menchaca

    Jacob serves as the Operations Manager at SERVPRO of Walnut and has been a valued member of the SERVPRO team since 2002. With over two decades of experience in the restoration industry, he brings extensive knowledge, strong leadership, and a solutions-driven approach to daily operations. Jacob oversees all office and production operations, ensuring projects are completed efficiently, safely, and to SERVPRO’s high standards. Known for his excellent communication skills and problem-solving abilities, he works closely with staff, clients, and partners to keep operations running smoothly. Jacob holds multiple industry certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), including IICRC Certified, Water Restoration Technician, Applied Microbial Remediation, and ACAC Fire and Smoke Damage Consultant certifications. His expertise and dedication play a critical role in the continued success of SERVPRO of Walnut.

  • Jessica Guyon, team member at SERVPRO of Hacienda Heights / Rowland Heights

    Jessica Guyon

    Jessica has been the Office Manager at SERVPRO of Walnut since May 2009 and brings years of experience and dedication to the team. She oversees all office operations, including billing, payroll, human resources, and accounts receivable, ensuring everything runs smoothly behind the scenes. Jessica is highly organized, dependable, and detail-oriented, playing a key role in supporting both the office staff and field teams. Her commitment, knowledge, and leadership make her an invaluable asset to SERVPRO of Walnut.

  • Moises Vazquez, team member at SERVPRO of Hacienda Heights / Rowland Heights

    Moises Vazquez

    Moises serves as a Production Manager at SERVPRO of Walnut and has been a dedicated member of the SERVPRO team since February 2019. He leads production teams on a wide range of restoration projects and plays a key role in ensuring work is completed efficiently, safely, and to SERVPRO’s high standards. Moises holds industry certifications as a Water Restoration Technician and Applied Structural Technician, reflecting his strong technical knowledge and hands-on expertise. Known for his hard work, reliability, and leadership, he leads by example and fosters strong teamwork in the field. Moises’ commitment and positive influence make him an invaluable leader and a trusted part of the SERVPRO of Walnut team.

  • Savannah Gallardo, team member at SERVPRO of Hacienda Heights / Rowland Heights

    Savannah Gallardo

    Savannah is our Senior Accounts Manager and has been a valued member of the SERVPRO team since April 2019. She plays a key role in the billing department and is cross-trained across all office functions, allowing her to step in wherever support is needed. Savannah assists with billing disputes, scheduling, permit processing, social media management, and a variety of other administrative responsibilities. Known for her versatility, strong organizational skills, and positive attitude, she helps keep daily operations running smoothly. We are fortunate to have Savannah as an integral part of our office team.

  • Paul Gutierrez , team member at SERVPRO of Hacienda Heights / Rowland Heights

    Paul Gutierrez

    Paul has served as a Crew Chief at SERVPRO of Walnut since March 2023. He oversees and supports restoration projects involving water damage, mold remediation, fire and smoke damage, vandalism, and more. Known for his strong work ethic, Paul consistently upholds SERVPRO’s high standards of quality and service.

  • Javier Pulido, team member at SERVPRO of Hacienda Heights / Rowland Heights

    Javier Pulido

    Javier has served as a Crew Chief at SERVPRO of Walnut since January 2025. He oversees and supports restoration projects involving water damage, mold remediation, fire and smoke damage, vandalism, and more. Known for his strong work ethic, Javier consistently upholds SERVPRO’s high standards of quality and service.

  • Askari Shelton, team member at SERVPRO of Hacienda Heights / Rowland Heights

    Askari Shelton

    Askari has been a Remediation Technician at SERVPRO of Walnut since August 2025. He assists with a variety of restoration services, including water damage, mold remediation, fire and smoke damage, vandalism, and more.

  • Christopher Castaneda, team member at SERVPRO of Hacienda Heights / Rowland Heights

    Christopher Castaneda

    Christopher has been a Remediation Technician at SERVPRO of Walnut since January 2026. He assists with a variety of restoration services, including water damage, mold remediation, fire and smoke damage, vandalism, and more.

  • Antonio Dominguez, team member at SERVPRO of Hacienda Heights / Rowland Heights

    Antonio Dominguez

    Antonio serves as the Senior Construction Manager at SERVPRO of Walnut and has been a member of the SERVPRO team since January 2026. He brings years of hands-on experience in the restoration and construction industry, providing strong leadership and expertise to every project. Antonio manages all reconstruction operations, including property inspections, preparing detailed estimates, coordinating crews, and overseeing the full reconstruction process from start to finish. Known for his attention to detail, organization, and commitment to quality, he ensures each project is completed efficiently and meets SERVPRO’s high standards. Antonio’s experience and leadership make him a valuable asset to the SERVPRO of Walnut team.

  • Matt Larsen, team member at SERVPRO of Hacienda Heights / Rowland Heights

    Matt Larsen

    Matt has been a valued member of the SERVPRO of Walnut team since June 2025 and currently serves as our Reconstruction Manager. He oversees all aspects of the reconstruction division, working closely with our crews to ensure projects are completed efficiently, safely, and to SERVPRO standards. Matt plays a key role in coordinating schedules, managing quality control, and ensuring clear communication throughout each reconstruction project, helping deliver exceptional results for our customers.

What our
customers are saying

Professional, explained steps for job well, kept us updated, managed expectations well, and great attention to detail.

Eddie
Rowland Heights

The staff was great and informative.

Roberto
Hacienda Heights

Crew was on time and very respectful.

Bridget
Rowland Heights

The whole staff was very courteous and nice to work with. Thank you!

Thang
Rowland Heights

Good job. Will recommend to friends.

Nayan
Hacienda Heights

Your technicians are extremely well trained for customer courtesy and efficiency. Great on this note. To be recommended!

Vicki P.
Redondo Beach

The guys were really wonderful and explained daily what they were going to do that visit. Nikki was always friendly and courteous on the phone with scheduling.

Sirag
Diamond Bar

The three guys I met from SERVPRO of Walnut/ Hacienda Heights & Rowland Heights were very professional and respectful. They seemed very knowledgeable about their job and explained everything to me very well. Thanks Raul!

Ferdinand
La Mirada

Alex answered all of our questions and concerns. I was very satisfied with the work done and impressed with all the SERVPRO of Walnut staff, thank you!

Cynthia
Walnut

About Us

Since 2009, SERVPRO of Hacienda Heights/ Rowland Heights has been helping the people of Hacienda Heights and neighboring communities. More than 5000 customers have called upon us to restore their property. 

Our SERVPRO team draws on decades of experience in property restoration. You can rest assure that our staff is equipped with the knowledge to restore your property. Our staff receives on-going training at SERVPRO's state-of-the-art Training Facility receiving a variety of certifications issued by the Institute of Inspection Cleaning and Restoration Certification (IICRC). Some of the IICRC certifications earned are Water Restoration Technician (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation Technician (AMRT), Fire & Smoke Damage Restoration Technician and Odor Control Technician. Other certifications and training include EPA and OSHA Compliance, such as Lead Renovation and Asbestos Awareness.

SERVPRO of Hacienda Heights/ Rowland Heights specializes in the cleanup and restoration of both residential and commercial properties. We understand the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our team is equipped and ready to minimize the stress and interruptions and quickly make it, "Like it never even happened". SERVPRO of Hacienda Heights is a licensed General Contractor by the State of California and we offer full reconstruction services. Whether you have experienced a water damage, a fire or you are in need of mold and mildew mitigation, no matter how big or small, our team is here to readily and quickly assist you.

We pride ourselves in providing exceptional customer service and building everlasting relationships with our customers. While striving to be the best of the best, we hold to the philosophy of making a little bit of money over a long period of time. Here at SERVPRO of Hacienda Heights/ Rowland Heights, our customers always come first!

Mimi & James & Christian & Tanner Basch
Mimi & James & Christian & Tanner Basch
Owners of SERVPRO of Hacienda Heights / Rowland Heights

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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