Servpro came out immediately in June to begin water mitigation. Equipment was set up switched on. Every other day or so moisture readings were taken. I did not permit Servepro to begin any demo until I fully understood my insurance coverage. Which proved to be a good decision. Servpro did provide their report to my insurance company and I was left with a balance. Wanting to negotiate this a bit with my insurance company, I needed more info from Servpro including clearer documented labor hours associated with setup, installation, removal, equipment monitoring and moisture checks. I also needed to understand why a HEPA air scrubber was installed and ran in my garage which is classified as a "non-living" space. I routed my concern to Servpro and a response was received shortly thereafter to my satisfaction. *An update to my original review: After further communication, I discovered that my initial email had been sent to an incorrectly entered email address. I appreciate the prompt attention and response from the SERVPRO team once the issue reached them. I recognize my part in the miscommunication and am happy to update my rating to reflect my positive experience with their follow-through.

We suffered a small house fire. The entire house had to be packed out and cleaned. A small portion of the laundry room had to be demoed. Serve Pro was sufficient, professional and friendly. Christina, Georgie, Jocelyn, Raymundo, Miguel, Marcel, and Taran, were conscientiousness, thorough, and amazingly hardworking.

We had a flood in Our house .Chris explained the whole Process.They dried out our house And they were very courteous and arrived on time. The guys that came to take our furniture out Were very meticulous and packed everything up With great care. Matt and his crew Courtney and Jocelyn Were very polite and did an amazing job. We are very happy we called them. I would recommend them highly.

I cannot say enough wonderful things about Dana and the outstanding support he provided throughout this entire process. From the very first estimate to guiding me along the way, he went above and beyond in every possible way. As a widow navigating a situation that felt overwhelming at times, having someone like Dana in my corner made all the difference. He was incredibly patient, compassionate, supportive, and reassuring. He didn’t just do his job; he genuinely cared, took the time to explain things, and made me feel that I wasn’t going through this alone. The reason I ultimately chose SERVPRO was Dana. His professionalism, kindness, and willingness to go the extra mile gave me the confidence to put my trust in this company. That level of personal attention is rare, and it speaks volumes about the kind of person he is. I sincerely hope SERVPRO recognizes what an exceptional employee they have in Dana. Technical skills and experience are important, but having someone who treats people with genuine kindness, empathy, and respect is truly priceless. SERVPRO, you have a real gem on your team! Dana is a tremendous asset to your company, and I hope he receives the recognition he so richly deserves. I would wholeheartedly recommend SERVPRO based on the exceptional experience I had with Dana.

My house flooded and I reached out to SERVPRO out of shear desperation. The whole crew were great. The packing crew (Christina, Georgie, Jocelyn, and Thomas) did a thorough job of packing our things, being detailed, and did it all with a smile! Highly recommend.

Great team who completed packout and pack in of my home during major repairs due to water issues. Team members include Matt, Christina, Georgie, and Taran. I am impressed with their dedication to their job and customer service.

After our house fire I was a little nervous to anyone touching and packing my fragile heirlooms. Matt and his team did an outstanding job taking care of everything. They are professional, hardworking, and empathetic people. I highly recommend them.

Servpro was timely, professional, organized and kept our house clean and protected. Floors, walls, carpets were all lined and protected from dirt and debris. Employees were all very friendly and polite. This service was for water leak and damage.