Meet Our Team

Douglas Scott, along with his wife Kelsey, has been at the helm of SERVPRO of Fair Oaks/Folsom since 2014. As co-owner, Doug is directly involved in handling large-scale restoration projects, including catastrophic events like hurricanes and wildfires. One notable example of his expertise is his role in managing recovery efforts following the devastating Camp Fire in Northern California in 2018. Doug is also focused on the long-term vision for the company, always planning its growth and strategic direction.

Doug is a certified professional, with qualifications from the EPA in Lead Paint Abatement and multiple certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in areas like Water Damage Restoration, Fire & Smoke Restoration, and Applied Structural Drying. Before joining the SERVPRO family, Doug served five years as a military police officer in the U.S. Army, including a 15-month tour in Baghdad. He later pursued business studies at Central Texas College, where he developed essential leadership and management skills.

Outside of work, Doug is passionate about outdoor activities, including skiing, fishing, and camping with his five children. He is inspired by his family and driven to create a better future for them, as well as for his team. Doug believes in fostering independence and self-learning within his staff, giving them the freedom to excel and contribute to the company’s success.

Kelsey Scott is the co-owner of SERVPRO of Fair Oaks/Folsom, a role she has shared with her husband, Douglas, since 2014. In her position, Kelsey oversees both the operational and financial aspects of the business, managing large loss restoration projects during disaster responses and ensuring smooth account management, including daily transactions and final job billing. She also leads the company’s employee training programs, constantly identifying areas for skill development and improvement.

Kelsey holds several industry certifications, including as a Licensed General Contractor, an IICRC-certified technician in Water Damage Restoration and Fire & Smoke Restoration, and a Bio-Recovery Technician through the American Bio-Recovery Association (ABRA). Before entering the restoration field, Kelsey worked as a Veterinary Technician in an Emergency and Critical Care unit, reflecting her lifelong passion for animals. Her love of horses, which began at age two, remains a core part of her personal life.

Outside of work, Kelsey enjoys camping with her husband and their five children. She is driven by a passion for empowering others, especially her daughters, to demonstrate that women can excel in traditionally male-dominated industries. Kelsey is committed to providing exceptional customer service by addressing client concerns with care while ensuring her team is equipped to make informed decisions, always offering support and guidance when needed.

Terron Buggs serves as a Crew Chief at SERVPRO of Fair Oaks/Folsom, having been with the organization since 2020. He has successfully completed our comprehensive SERVPRO Employee Certification Training Program, which encompasses advanced cleaning and restoration methodologies alongside proficient utilization of cutting-edge equipment. This program also underscores the significance of adept listening skills and impeccable customer service standards. Additionally, Terron holds prestigious certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) as a Water Restoration Technician and Fire and Smoke Restoration Technician. His proficiency extends to the utilization of DocuSketch. Renowned within our establishment for his unwavering dedication and meticulous attention to detail, Terron consistently upholds a strong work ethic, embodying the ethos of excellence synonymous with our organization.

Arturo is the General Manager at SERVPRO of Fair Oaks/Folsom, joining the team in January 2019. Over the past five years, he has earned multiple certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC), including Water Restoration, Fire Restoration, and Biohazard Trauma and Cleanup. Arturo began his journey with SERVPRO as a production technician, quickly advancing to production manager, and now serves as the General Manager.

In his prior role, Arturo was responsible for coordinating communication with adjusters and customers, securing project approvals, assigning jobs to crew chiefs and technicians, and managing progress and scopes of work. He also led team training efforts to ensure that all team members understood their roles and responsibilities. Arturo is passionate about empowering his team to reach their full potential and believes in their ability to grow within the company.

Before joining the restoration industry, Arturo worked as a server and caregiver for elderly residents, gaining valuable interpersonal and customer service skills. Outside of work, he enjoys sketching realistic monochrome portraits, boxing (a sport he’s practiced since the age of 11), and playing the piano. Arturo is driven by a desire to help his team grow and to ensure customers have a positive and well-informed experience throughout the restoration process.

Kimmy is the Office Manager at SERVPRO of Fair Oaks/Folsom, joining the team in September 2020. In her role, Kimmy ensures the smooth operation of the office by overseeing administrative functions and customer service. She is responsible for managing job files, processing billing, and following up with both customers and insurance companies to ensure timely payment of outstanding balances.

Kimmy holds an IICRC certification in Water Damage Restoration, adding valuable expertise to her role. Prior to SERVPRO, she worked as a marketing coordinator for a digital signage company, where she developed her skills in communication and marketing strategy. She holds a B.S. in Business Administration from Sonoma State University and an M.S. in Advertising & Marketing from the University of Hull in England.

Outside of her work at SERVPRO, Kimmy enjoys dancing, painting, reading, and traveling whenever possible. She is motivated by the support of her family and the opportunity to engage in creative projects that connect marketing efforts to the company’s growth. Kimmy finds fulfillment in seeing her marketing strategies lead to customer satisfaction and long-term business success.

Stonewall is one of our Estimators at SERVPRO of Fair Oaks/Folsom working with us since August 2019. As an estimator, his role consists of inspecting the property for both self-pay and insurance claimed jobs and develops a recommended scope of work and educates the customer on the process. Furthermore, he reviews the job files to create itemized estimates for customers and insurances based on the work performed. Prior to working with us, Stonewall worked for a large hardware store for many years. He is proficient in various types of mitigation and restoration work and certified in electric work and forklift machinery usage. When he is not working, he enjoys working with cars such as engines, motorcycles, and his jeep; outdoor activities such as camping, snowboarding, skateboarding, and any extreme sport; but most importantly, spending time with his daughter. Stonewall’s daughter is a huge influence in his life, and inspires him to be a better person, both as a father figure and as a friend. He is also inspired to work hard daily, putting extra effort in his work knowing a job is done better. As he works, he is very meticulous and conducts each job carefully. His motivation is the owners. He wants to contribute his part to help make the business grow, he wants to put in the extra effort to show them that he is there to work hard for them. While working here, Stonewall contributes to the customer experience through customer communication from start to finish. From easing the customer’s stress from their recent disaster, to clearly identifying what our company needs to perform in order to get the work done that day.

Stanley is one of the Estimators at SERVPRO of Fair Oaks/Folsom, joining the team in 2017. In his role, he performs initial inspections for both self-pay and insurance-claimed jobs, providing property sketches of affected areas to insurance companies, establishing relationships with customers, and educating them on the restoration process. Stanley drafts price estimates for each project, analyzing labor, materials, and time requirements, while also collaborating with customers on any desired upgrades or changes to their estimates and managing final billing. He holds certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Water Removal, Fire Restoration, and Trauma & Crime Scene. Prior to joining the team, Stanley worked as a floor lead in an electronic warehouse and served in the United States Navy. Outside of work, he enjoys building computers, working on cars, and spending time with his children. Stanley is motivated by the opportunity to help customers, finding satisfaction in ensuring their needs are met. He contributes to the customer experience by providing personalized service and support during their time of need.

David is the Production Manager at SERVPRO of Fair Oaks/Folsom, where he oversees communication with customers and adjusters via phone and email, manages job progress, and ensures customer concerns or complaints are addressed promptly. He coordinates tasks for technicians, guides them throughout projects, enforces safety procedures on-site, handles job documentation, and is responsible for vehicle maintenance. David joined the team in May 2019 and holds certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Water Restoration and Trauma and Crime Scene. Before working with SERVPRO, David worked at a ski resort. Outside of work, he enjoys snowboarding, spending time with his family, and tackling house projects. David is motivated by his desire to succeed in every job he manages, with his family and children serving as his inspiration. He enhances the customer experience by providing clear walk-throughs of the restoration process, answering any questions, and ensuring customers feel informed and supported.