ServPro Review – Exceptional Service During a Tough Time In January 2025, we experienced an unexpected flood that started in an upstairs bathroom and caused significant damage to most of our upper level and a large portion of our downstairs area. AAA recommended ServPro for the cleanup and restoration, and we couldn’t be more grateful for that referral. From the beginning, the ServPro team responded promptly and brought in an incredible crew who stayed consistent throughout the entire process. As they removed the water-damaged materials—carpet, flooring, drywall, ceilings—they uncovered mold, lead, and asbestos. Without hesitation, they brought in an environmental team to handle everything safely and efficiently. They took every precaution to prevent the spread of contaminants, sealing off areas like something out of E.T., with plastic hallways and isolated rooms. Though we kept running into new issues that required remediation, ServPro tackled each one quickly and professionally. They communicated clearly every step of the way, which gave us a lot of peace of mind during an otherwise stressful situation. When it came time to choose new materials—paint colors, flooring, lighting—their expert guidance made the process seamless. Even though we were displaced for three months (far longer than we anticipated), the crew worked diligently, including weekends, to get us back home as soon as possible. Everyone we encountered was kind, respectful, and consistently on time. I want to especially thank Marat and the entire team for their dedication and compassion. They not only handled the work with excellence but also made a very overwhelming experience feel manageable. ServPro will definitely remain in our contacts for any future home improvements. I wholeheartedly recommend them to anyone in need of restoration services. Thank you again for everything!