A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Okanagan Valley

Our Google Reviews
(250) 899-9789
5.0
(101 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What Our

Customers Are Saying

Respectable, very knowledgeable in answering all questions about a healthy home environment, affordable rates, and always on time... Best company in town..

Philip Wylie
Kelowna

The service I received from SERVPRO was very professional. I got a quick response and they met me onsite with a time that fit my schedule. Polite and knowledgeable staff were a pleasure to deal with.

Shea Nicholson
Kelowna

"Troy took our call on a Sunday morning and was at the property right away. His team immediately brought fans and dehumidifiers to help fix the situation. I found SERVPRO provided professional service and we are happy with the quality of work done by all those who were part of our project. Thanks again!"

Chad Press
Kelowna

"We had a basement water leak—Troy and the guys at SERVPRO were incredible. I cannot recommend them highly enough! Their team was reassuring and honest during assessment, patient and informative explaining our options, and efficient with their work. They did an excellent job and offered us really reasonable pricing. If I could give more than 5 stars I would!"

Kimberly Fraser
Kelowna

Troy and his team were very professional, prompt, and knowledgeable. They walked us through the remediation process and what to expect in advance. They completed the job quickly and cleaned up before leaving. We will highly recommend SERVPRO of Kelowna to anyone with mold issues, big or small. Thank you!!

Adam Brittany
Kelowna

I used the services of SERVPRO to address water damage in my basement. I was grateful with the company's prompt response in removing damaged materials and initiating the drying process. Their handling of interactions with my insurance provider was particularly reassuring. The repairs were completely to a high standard. I would like to express my gratitude to Ashley and Katherine for competently managing my case.

Christine
Kelowna

Troy helped me with a leak behind my washing machine. He was so professional, knowledgeable and prompt. Thank you for your impeccable service Troy. I’d definitely recommend SERVPRO and use them again in the future!

Deanna Stelmaschuk
Kelowna

"Incredibly happy with this service! My apartment my flooded on Christmas Eve and @9:30am Christmas morning Ashley arrived and went to work on cleanup. Very grateful and happy with the help!"

Liam Alexander
Kelowna

"Troy took my call around 9:30 on a Friday evening and was at the property right away. He was professional, brought the immediate fans and dehumidifiers to fix the situation. Furthermore, Troy followed up the next day to check on the progress. Every time, we encountered Troy he was great to have in our corner. He listened, provided his expertise, and made a stressful situation, enjoyable. Thank you Troy and SERVPRO!"

Blair Hamer
Kelowna

About Us

The Okanagan’s Trusted Leader in Disaster Restoration & Reconstruction
From the sun-drenched vineyards of Kelowna and Penticton to the growing communities of Vernon, Salmon Arm, and Kamloops, property damage doesn’t just affect a building—it disrupts a life. At SERVPRO of Okanagan Valley, we don't just provide cleanup; we provide a local lifeline for homeowners and businesses throughout the Okanagan Valley.

When a crisis hits—whether it’s a burst pipe in the middle of a West Kelowna winter, spring flooding in the North Okanagan, or wildfire smoke damage affecting your air quality—you need more than a contractor. You need a team with the local heart of a neighbor and the massive resources of a national leader.

The SERVPRO Advantage: Full-Circle Restoration
While local "restoration-only" shops might leave you searching for a separate builder to finish the job, our team handles the entire process from initial mitigation to final reconstruction. We are your single point of contact, managing everything so you can focus on getting back to normal.

  • 24/7 Emergency Water Damage Restoration: We specialize in rapid water extraction, structural drying, and flood cleanup to prevent long-term structural issues.
  • Expert Fire & Smoke Damage Cleanup: Our advanced specialized cleaning techniques remove soot, neutralize odors, and restore your property to its pre-loss condition.
  • Certified Mold Remediation: Using IICRC-industry standards, we identify hidden moisture and eliminate mold and mildew safely at the source.
  • Full-Scale Construction & Reconstruction: As a licensed General Contractor, we handle the "build back," ensuring your home or business is rebuilt stronger than before.

Highly Trained, Locally Rooted
Our staff isn't just "handy"—they are specialists. Our team undergoes rigorous ongoing training at SERVPRO’s corporate facility combined with regular IICRC-industry certifications. This ensures that when we step onto your property, we arrive with the most advanced technology and deep expertise in the science of restoration.

Serving Every Corner of the Okanagan
We take pride in being the first choice for property managers and homeowners from Osoyoos to Salmon Arm. No disaster is too large for our national system of qualified franchises to handle, yet no job is too small for our local Kelowna-based team to treat with personal care.

Why choose SERVPRO of Kelowna? Because we’ve been the gold standard in restoration since 1967. We don't just clean up the mess; we restore your peace of mind and make it "Like it never even happened."

Ready to get your property back to normal? Call Us Today for 24/7 Emergency Service.

Chandler & Steve Knight
Chandler & Steve Knight
Owners of SERVPRO of Okanagan Valley

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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