I do not do reviews very often. Companies either need to have absolutely horrible service or extraordinary service for me to do this. Fortunately, in this case Servpro service was extraordinary. Two days before the final walk-through for the sale of my unoccupied house my realtor stopped by and the first floor was flooded from a leak in the supply line to the icemaker in my refrigerator. I immediately called Servpro at approximately 10 PM at night and They were able to get on site and begin the mitigation process within one hour. From there, my main point of communication was Christian. He did an absolutely amazing job of keeping me updated on exactly what needed to be done in order to mitigate the damage and what needed to be done to rebuild what was damaged so that it was as good as before the flood. Servpro also worked directly with my insurance company and made that process a breeze. Christian also led the reconstruction team and did a phenomenal job communicating during that portion of the process. Brandon and Kelci Were amazing at helping me to get documents signed coordinating the services and picking out the materials to use during the reconstruction. Their communication was second to none. To be honest, the only reason I called Servpro is because I remembered seeing their vans that said they did Mitigation and reconstruction from water damage. I had never needed a service like this before and I’m glad I remembered their Name. I could not be happier with their service and would highly recommend them to anybody Who has this type of situation happen to them. We were able to extend the contract for 30 days, and closed a week early because of Servpro‘s excellent service.
