Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Stevens Point
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(715) 544-4855
4.9
(118 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
118 Reviews
4.9
Leave Us A Review
Lynn Snyder
2 days ago

From Brett’s first visit to assess my mold problem, I was treated so kindly! Brett was thorough, taking multiple photos and explaining to me what would be needed. The crew arrived. Shereda, Tabor and Josh were very courteous and did an amazing job! I am very grateful!

Deb
5 days ago

On August 7th I came home to find my finished part of my basement covered in black mold. I called Serv Pro in Stevens Point as that is who State Farm told me to call. The female I talked to was so patient and kind to me during very difficult time. She asked if I wanted them to come that night, I said no wait until Monday, the damage is already done. On Monday morning they called and made the appointment for Tuesday morning. They showed up on Tuesday and they were absolutely amazing, patient and kind and put up with Alfred (my cat that "needs" attention 24/7) and would pet him and offered him his "own" drop cloth as he continued to mess up the ones they used on the floor to keep it clean. They were back every day to check on the fans and the dampness in the basement. I was so comfortable leaving my house code with them to come in and check it for the week while I was at work. Tuesday night I was concerned how warm it got in my house and called them and they were so patient with all my dumb questions. Saturday when they came to pick up the fans I was home and he was so nice and sat and talked to me and said he had a good week with Alfred who met him daily for his "attention" when he came and when he left. I just want to say thank you for the mess that you cleaned up, left absolutely no mess behind which I don't know how you did not with the mess you that was down there. So please let Tristan, Ray, Josh, Drew, Brian and Damion know they are all absolutely amazing and would highly recommend them to any one. And the owners that I talked to, I can not remember his name was also absolutely amazing. I can not put into words how thankful I am for all of them. Please let them all know how thankful I was for them all during a horrible time. :)

edward g
20 days ago

SERVPRO was professional, prompt and very knowledgeable. They helped with both mitigation and cleanup/repair. We were extremely pleased with their work and would highly recommend.

Gary Rohloff
2 months ago

We hired Servpro to clean up concrete dust after having the foundation work done in the basement. Not saying that Taber and Bryan did a bad job, they just missed some areas. There was a lot to do. Sean who was in charge of the project agreed that areas were missed. We didn’t have to wait long Sean sent another technician Clint in to go over the areas missed plus to give everything in the basement a once over. Clint and I went through the final inspection and everything met our expectations. They were very awesome and we highly recommend Servpro.

Jenny Hintz
5 months ago

Our toilet overflowed and flooded the bathroom. It also poured through to the basement. Barry, Drew, and Emma came right away. They cleaned everything and put fans out to dry. They sprayed everything down that was wet. They were knowledgeable, efficient, and professional. Highly recommend!

Bill Schulz
5 months ago

The crew showed up when I needed them on a Sunday morning! Here quickly! Very professional, courteous and they did an outstanding job! Highly recommend! Bill (Pine Tree:)

Justin
7 months ago

We experienced a water loss in our basement and initially called another company that never showed up. After waiting for hours, we contacted ServPro, and they were on-site within 30 minutes of our call. They quickly got set up and immediately began extracting water from our home. The communication from both the field team and the office staff was fantastic. We received daily calls before their arrival and were kept informed throughout the entire process. That level of communication really helped reduce the stress during such a difficult time. One of the biggest advantages of working with ServPro was that they handled not only the water mitigation and demolition but also the full rebuild. It made the entire process seamless. My wife was understandably concerned about having so many people coming and going, but everything couldn’t have gone more smoothly. Every team member was professional, courteous, and made us feel at ease. They kept our home incredibly clean throughout the entire project—honestly cleaner than we normally do ourselves! Don’t hesitate or waste your time calling anyone else—these guys are great! We will be having them come back to a duct cleaning and carpet cleaning this spring!

Adam Berdan
7 months ago

Very quick and efficient. Would definitely use again if needed.

Steve A
8 months ago

We had a major water loss from ruptured pipes at our second home, and Servpro was excellent. Michael answered our call on New Year’s Day and got to work immediately, which was a huge relief. Tony was extremely neat, detailed, and methodical — like a surgeon. Since we weren’t there in person, trust was critical, and we always felt completely comfortable with them in the house. Communication was clear, and the work was thorough and professional. Highly recommend Servpro, Tony, and Michael

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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