Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of South Frisco / The Colony
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(972) 335-9900
4.9
(256 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
256 Reviews
4.9
Leave Us A Review
Georgia Clymer
24 days ago

We used ProServe at our home for water damage. They were very professional and knowledgeable in what they needed to do. They worked quickly and carefully. They were very respectful. I can’t say enough about the three young men who worked at our house Jose Perez, Justin and Hunter. Thank you ProServe.

Kishore G
2 months ago

Kudos to Justin, Brandon and Forte for their work in addressing the issue

Erin Summers
2 months ago

I meet with Chris today. He is very knowledgeable and friendly. I manage apartment communities and will definitely be calling them for our future needs. We have used them previously and were extremely happy with the results.

Michelle Lecher
2 months ago

I cannot recommend ServPro of South Frisco/The Colony highly enough after their incredible remediation work following a major flood in my home. The entire crew—including Jose, Josue, and Alessandro—was great and hard-working throughout the entire process. A special shoutout goes to Brandon and Justin, the first crew members to arrive on the afternoon after the flood. They wasted no time and got straight to work pulling baseboards, lifting carpets, removing ruined padding, opening ceilings, and strategically setting up dehumidifiers and fans. Their work ethic and professionalism were outstanding. However, the highest honor and my deepest gratitude go to the supervisor, Forte. Forte was the very first person to arrive on the day of the flood, and his leadership made all the difference. He carefully surveyed the damage using moisture meters and infrared thermal imaging cameras, meticulously marking wet areas with tape so his crew knew exactly where to target. During an incredibly stressful and overwhelming time, Forte explained every single step of the process. He answered my questions with a kindness and professionalism that immediately put me at ease. When I was worried about the dangers of turning the power back on, he thoroughly eased my concerns. He truly listened to me, made me feel heard, and gave me complete confidence that the job would be done right. Forte’s communication was flawless; he told me exactly when to expect him, and he arrived precisely on time, every single time. Forte made regular visits to monitor the drying progress closely. When moisture was still detected, they proactively opened additional areas of the ceilings and walls to ensure everything dried properly. Forte's dedication went far beyond just cleanup. When my insurance adjuster scheduled a visit within the week, Forte made sure he was on-site to meet him. By being there, he communicated directly with the adjuster and answered every technical question. His expertise directly aided in securing insurance approval to remove the bathroom tile and vanity, allowing us to properly vent the area and prevent any possibility of toxic mold growth. Forte and his team turned a nightmare situation into a seamless, managed process. If you ever face a home disaster, pray that Forte and this incredible team from ServPro of South Frisco/The Colony are the ones who show up to help. Thank you!

Claudia Chapa
6 months ago

We recently had an unexpected issue at our home, and the Servpro Team Wilson truly showed up when we needed them most. From the very first call, Keri Delgado made a stressful situation feel manageable. She responded quickly, was incredibly kind, and showed genuine empathy for what we were going through. You can tell when someone truly cares, and Keri made that clear right away. She immediately got the process started and made sure we felt supported throughout. With water damage, timing is everything. Keri Delgado and Jose Perez acted fast and got to work right away. Their professionalism, attention to detail, and sense of urgency made a huge difference in protecting our home and getting restoration moving in the right direction. They stepped in with confidence and handled everything with care. What also stood out was how smoothly they worked with our insurance company. They communicated clearly, stayed organized, and helped take a lot of the stress off our plate during a difficult time. It is not often you come across a team that brings this level of care and professionalism. I am very grateful for their help and would confidently recommend Servpro to anyone going through something similar.

Karen Friedland
7 months ago

José Perez, Forte and Edwin did my mold remediations work and did a great job. I’m mold free! They were professional, polite, explained the process and covered my entry and hallway floors very well.

Melody McKee
7 months ago

I am so thankful for the Servpro team that helped get a water leak and resulting damage to my home mitigated. Jess, Justin, Brandon, Edwin and Forte were punctual, considerate and efficient experts in their work!

Evgeny Chauskey
7 months ago

Great service! I want to thank Jose Perez, Justin and Brandon!

Clare Korst
7 months ago

Starting from the beginning (which was midnight) the staff was prompt, kind and thorough. We had some additional surprises along the way and they quickly helped us address what needed to be done to remediate all the issues. All of the guys we worked with were great... I think this is the whole list, but if I missed someone I apologize.... Pablo, Zac, Josue, Edwin, John, Dennerick & Forte. Thank you for making a bad situation better.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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