Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Schertz Central, Cibolo
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(830) 406-2030
4.9
(229 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
229 Reviews
4.9
Leave Us A Review
KIM FRYE
22 days ago

Anthony showed up right on time to assess the damage to my kitchen island. He had state of the art equipment and quickly determined that I had no water damage or mold present! He then referred me to a master carpenter, Ralph, who could repair my island ASAP. Servpro Schertz saved the day and lifted a heavy burden from my shoulders.

William Coury
about 1 month ago

I can’t say enough great things about Tylor and the SERVPRO team that helped us after we experienced a water leak in our home. From the moment they arrived, they were professional, knowledgeable, responsive, and extremely thorough. They quickly assessed the situation, explained exactly what needed to be done, and immediately went to work mitigating the water damage and making sure the affected areas were properly dried and treated. Throughout the entire remediation process, their communication was excellent, and they kept us informed every step of the way. What impressed me most was the care and respect they showed for our home. They were organized, efficient, clean, and clearly took pride in doing the job correctly rather than simply rushing through it. Having water damage in your home is stressful, but their professionalism and attention to detail gave us confidence that the situation was being handled properly. I would absolutely recommend this SERVPRO team to anyone dealing with water damage or needing restoration services. Outstanding service from beginning to end. Thank you to the entire team for taking such great care of our home — definitely a five-star experience!

Mary Smith
3 months ago

David Bautista and the reconstruction team. Were very professional while keeping up with everything that needed to be done in my kitchen that had a bad leak. Everything was cleaned up everyday. Painted walls ,floors, cabinets, did a lot of touch up work also. Replaced siding outside perfect match. Thank you so much for the careful work you did. Great crew.

Cathy Balke
4 months ago

For any fire or water loss at your home, call SERVPRO of SCHERTZ CENTRAL CIBOLO. Their professional estimators worked closely with my insurance company, which was already familiar with their team. Everything was repaired and replaced efficiently, and the final cost was fair. I am very happy with the service I received

ximena
4 months ago

We are very, very happy with the service provided to us. First of all, Anthony and Alicia arrived to our house extremely fast and started working immediately, explained the situationand procedure and made us feel way less stressed. The rest of the team was as amazing, Christian was always available to answer our questions, Michelle was super hardworking and precise with her job, Jasmine was so careful and organized packing our stuff, we are so thankful. RJ was incredibly nice, hardworking and polite, also fast to find answers for us and Rafi was a great help, specially on moving our stuff carefully. We really appreciate all the hard work they did and how much easier they made a stressful situation for us. The rest of the team has our deepest appreciation and respect too. Thank you guys!!

Cassandra Reyes
5 months ago

We had a water damage emergency and Christian with SERVPRO was incredibly understanding, professional, and compassionate throughout the entire process. From the moment he arrived, he took the time to explain everything clearly and made a very stressful situation feel much more manageable. Christian showed genuine care for our home and our family, and his attention to detail and hard work did not go unnoticed. The entire SERVPRO team was responsive, respectful, and efficient, and the quality of their work gave us peace of mind during a difficult time. I would absolutely recommend SERVPRO to all of my peers, friends, and family. If you ever find yourself dealing with water damage, Christian and his team are people you can truly Trust

Baylen Johnson
5 months ago

David and his crew were fantastic! This was the first time I’ve ever had a major repair to my home and I feel so grateful that I was assigned David and his team. They were there every day on time and prepared to go to work immediately. By the time they were done, you would’ve never known there was major damage to the walls, floors, and ceiling. I would recommend David and Servpro to anyone who has had water damage in their home and needs repairs!

Lance Nordbak
5 months ago

Very professional and customer focused. Thank you!

Don Story
5 months ago

We had a small fire at Journey Fellowship Church and Servpro came in that night and started the water removal. They worked diligently for several days to remove all the damaged drywall, ceilings, and flooring while working with our insurance company. They cleaned all the floors, walls and ductwork. They did an amazing job getting it all cleaned and ready so we could have church services in just a few days. Thank you Christian Dehoyos and crew for doing an amazing job!

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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