Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Cheatham, Robertson and Dickson Counties
Our Google Reviews
(615) 672-1905
4.9
(227 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
227 Reviews
4.9
Leave Us A Review
Hunter Hutton
18 days ago

Huge gratitude to Dorian for being able to come help us on the Sunday night of Labor Day weekend. Very fast response to my call. The rest of the team worked great and were a pleasure to have working in our house as well. Those guys were Tatum, Lucian, Cole, Kevin, Trevor and Alex. As soon as the floor and walls were dry the fans were gone. Great group of guys to have in the area.

Kimberly Sheppard
18 days ago

Servpro has treated our family so well! We had a storm pass through and a tree fell on our roof creating holes and water damage in our kitchen. The team was quick to respond, efficient, caring, respectful and knowledgeable. Marius Rasinar, Dorian Davis and their teams have helped us so much through the damage control process, mitigation, and setting us up for restoration. So grateful for their kindness, and expertise. Highly recommend!

Kaitlin Copenhaver
19 days ago

I cant say enough great things about this company. From start to finish they went above and beyond with our restoration work. JZ and Chandler were fantastic and made everything as simple as possible. They were communicative, did their work in a timely manner and did a quality job! We were blown away and although we hope to not ever need restoration again we hope to work with them on other projects. Highly recommend them!!

Amanda Parsons
about 1 month ago

Thank you so much to Cory, Dorian, and the entire team at SERVPRO! The response was quick and the care received was top tier. Water intrusion is always a shock, but we're grateful for a trusted partner to call to remediate and plan next steps. We cannot recommend this team enough!

Bradley Correa
about 1 month ago

Cory, Dorian, and the entire SERVPRO crew were excellent! Everyone who worked on our home was professional, knowledgeable, and incredibly thorough throughout the entire process. They took the time to explain what they were doing, answered all of our questions, and kept us updated as everything dried out after the water intrusion in our home. We especially appreciated how careful they were and that the process never felt rushed. Having a dependable and experienced team handling the situation made a stressful problem much easier to deal with. We really appreciate their work and wouldn’t hesitate to recommend SERVPRO when one of life’s unexpected events happens.

Mary Elizabeth Jackson
about 1 month ago

We had water damage from an upstairs shower come down to the kitchen below. Serve Pro came out as soon as they could and helped with every step along the way. Dorian and his team are the best!

M M
2 months ago

Quick summary: My ceiling tiles started to collapse suddenly and the space above was full of mouse-refuse in a 60s-built home. Small house full of kids and health conditions that made the mouse and air situation quite urgent! Job got done just a few hours after my call--house is safe for habitation and we have a plan to deep clean later. 10/10. Ty, Dorian and team!!!! Details (sorry, I talk a lot, but I think it helps if you hear the whole story): Best, quickest emergency service and cleaning! I was in such a panic over my suddenly collapsing ceiling tiles and the mouse debris that was raining down... (must have been so so many years worth. Our house is from like the 60s?) I didn't know what caused it and had no ability to deal with the dust and refuse safely. It was pretty much snowing mouse you-know-what 😭 I have two small kids, a very small house, and other health concerns that made this incredibly urgent to me... Didn't know who to call, looked at several websites and was concerned about their professionalism, and then remembered who handled the recent flooding at my parish (Our Lady of the Lake in Hendersonville). I can't tell you how kind and quick they were. Didn't downplay my concerns or make me more worried than I already was. Just listened, gave me options and pricing, and showed up after business hours to make sure my home was safe for the kids again in just a few hours!!! They had to fully finish removing every dusty, disgusting ceiling tile, cleaning as they went, and cover the room and contents to prevent further dust spread. They are still helping me plan for the following deep clean of my carpeting and couches, and I'm so grateful for their cool heads and air safety management. I think the pricing was very reasonable for the labor and machinery required, not to mention the after-hours nature of the emergency, and will happily do business with them again. I just did not have the ability to properly and safely handle the situation, and they pulled us through it so fast!

Brian Fentress
3 months ago

Ashley McKinnon and his crew were polite, prompt, and went beyond to make sure we were pleased with the project!

Carol Lockert
3 months ago

Great experience. Very respectful and did a great job.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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