Meet Our Team

You're looking at our team of Franchise Professionals. These are the men and women you'll see on the job or speak with over the phone. Our Technicians, Contents Team, Managers, Office Staff, and everyone in between are happy to be Here to Help^®;.

Dalton has been with SERVPRO in a full-time capacity since April 2020. He has held various positions, including overseeing mitigation crews, serving as a project manager, and working as an operations manager. He also oversees our commercial large-loss projects and storm response. He currently holds IICRC certifications in WRT, ASD, AMRT, FSRT, TSC, and CDS. Every day, he enjoys showing up for our customers alongside our outstanding team of professionals!

Danielle is our Director of Mitigation. She has worked at SERVPRO for over 15 years! Danielle says her favorite part of her job is helping customers thru the content cleaning process and knowing at the end of the job the customer is satisfied.

Training: WRT, Mold Remediaton Technician (Wonder Makers) , Fireline training, Esporta

Hobbies: painting/refinishing furniture and spending time at my cabin fishing and 4 wheeling with family and friends.

Brian Mammenga has served as our Director of Construction since February 2023. With 38 years of experience spanning carpentry and project management, he brings deep expertise to every project. Under his leadership, our construction team is committed to making damage to your home or business “Like it never even happened.”

Pam has served as our Human Resources Recruiter and Training Coordinator with Team Fletcher since April 2023. She holds restoration certifications in Fire & Smoke Damage Restoration (FSRT) and Trauma & Crime Scene Technician (TCST), both earned in 2023. Pam joined the team following 30 years of operational management experience in retail and more than a decade in Human Resources. She also holds an M.B.A. from Illinois State University and has been a member of the Society for Human Resource Management (SHRM) since 2010.

Rose has been with SERVPRO Team Fletcher for three years. She began as the Job File Coordinator for the Reconstruction Department, and was promoted to Office Manager in 2025. She is currently IICRC Certified in Water Damage Restoration and Applied Structural Drying.

Dave is a Project Manager of SERVPRO of Peoria, N.C. Tazewell County and Galesburg/Macomb. He has been with SERVPRO for over 10 years and has over 30 years of experience in the construction/restoration business. Dave holds certifications for LEAD, Water Restoration with Applied Structural Drying and Mold/Microbial Remediation. He pays attention to details and goes above and beyond on every job to make sure the customer is informed and satisfied with the work being done.

Matt began his career in construction project management in 1998, quickly moving into roles overseeing the construction of restaurants throughout central Illinois. With more than two decades of hands-on management experience, he has built a reputation for reliability, clear communication, and strong oversight on complex projects.

In 2024, Matt joined SERVPRO^®;, bringing his management expertise to the restoration and reconstruction field. He is IICRC-certified and OSHA-certified, ensuring his work meets the highest standards of safety and quality.

Today, Matt is dedicated to helping customers rebuild and restore their homes after fire, water, or other types of damage. His focus is on guiding homeowners through the reconstruction process with professionalism, empathy, and exceptional care.

While Wendy loves spending her free time with her family, at work she shines as a dedicated Project Manager for our SERVPRO^®; franchises. Over the past decade, she has taken on several key roles, including Restoration Technician and Job File Coordinator. Wendy takes great pride in helping clients navigate the restoration process and rebuild their homes after any type of disaster.

Brian has been in the restoration field for a year and a half now, and has acquired IICRC certifications in Water, Fire, Mold, Trauma, Structure Drying, and Commercial Drying. He also has the RRP lead certificate, OSHA-10, and Commercial Asbestos Certification. His goal is to qualify for and get both his Master Water and Master Fire certifications next!

Tara is our newly promoted Mitigation Project Manager. She began her restoration career as a technician with SERVPRO, later transitioned into an office role at another restoration company, and was invited to join our office team as a Job File Coordinator in 2024. With about a decade of industry experience, Tara brings a strong blend of field and administrative expertise to her role. She currently holds IICRC certifications in WRT, ASD, and FSRT, and plans to earn additional certifications this year.

Nicole is the new Business Development Manager at SERVPRO. She has more than a decade of experience in business development, client relations, and marketing strategy, supporting both local businesses and large global clients. She is actively involved in the community as a Peoria Area Chamber of Commerce Ambassador and participates in several local networking groups where she is committed to creating partnerships that create a positive impact and makes sure businesses know they have a trusted SERVPRO team they can count on when disaster strikes.

Connie joined SERVPRO Team Fletcher in June 2025 and has continuously expanded her knowledge of the industry. She loves contributing to the company’s business development and supporting the team. She is certified in Water Damage Restoration and Applied Structural Drying, and is also a Certified Meeting Planner and Certified Assisted Living Counselor.

Prior to this position, Connie served as a Director of Sales and Marketing in the Senior Living industry in Florida before moving back to Illinois to be closer to her family.

Kiyah is our Marketing Coordinator and has been a member of the SERVPRO team for nearly two years. She manages our social media and website, coordinates IICRC and Continuing Education classes, oversees external events and sponsorships, and fosters relationships with first responders and insurance professionals. If you spot our SERVPRO tent at an event, be sure to stop by and say hello!

Casey is a Restoration Supervisor for SERVPRO of North Central Tazewell County and she specializes in Fire Restoration and Mold Remediation. Casey has been with us for 10 years and comes from a background that includes another 10 years of cleaning experience. Casey has certifications in Fire, Mold, Trauma, Water, Drying, and Lead. Casey enjoys helping customers through the process of disaster restoration and seeing their joy with the final outcome. In Casey's spare time she enjoys spending time with her son and watching his football games. They are both huge animal lovers.