Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Matteson-Homewood
Our Google Reviews
(708) 747-9925
4.9
(49 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
49 Reviews
4.9
Leave Us A Review
Carol N Panozzo
3 months ago

Very pleased with the quick and efficient response. While their competitors sent me to voicemail, Amanda answered the phone and immediately began solving our remediation problem. They had people out to the house same day. Excellent!

Ava Evbuoma
over 1 year ago

We had just had our basement renovated and a flood. ServePro’s team from the office staff, workers in my home and the continued communication and follow up they’ve provided is outstanding. As awful as the flooding was Serve Pro has done wonders to restore our basement. Thank you ServePro you’ve done a stellar job.

Gregg Lunceford
over 1 year ago

The team was very thoughtful and worked hard to create a positive experience. Their work was done well and they cleaned up with care.

Mike Bacon
over 1 year ago

I had a pipe burst in my restaurant and flooded the whole place. Bobby's team at serve pro came out right away and got things going in the right direction. Immediately put my mind at ease talking to them. Caleb and Mike headed up this project and I couldn't be happier with the work they did. I was back up and running in no time. Highly, highly recommend these guys.

Jeremy Fenton
almost 2 years ago

I had some smoke damage and smells in the house that I couldn't get rid of...had a deodorizer treatment performed and now my house smells brand new..if I would have known how great this turned out I would have done this years ago..way to go Servpro!!! 10/10

Jeffery Ester
almost 2 years ago

SERVPRO of Matteson-Homewood Bobby and his team at SERVPRO of Matteson-Homewood were absolutely fantastic! Their professionalism, efficiency, and attention to detail were truly impressive. From the moment we contacted them, they were incredibly responsive and helpful. Bobby took the time to understand our specific needs and provide us with a clear plan of action. His team arrived promptly and worked tirelessly to restore our home to its original state. What truly sets SERVPRO of Matteson-Homewood apart is their commitment to customer satisfaction. They were always available to answer our questions, address our concerns, and keep us informed throughout the entire process. Their friendly and approachable demeanor made a stressful situation much easier to handle. If you're ever in need of restoration services, I highly recommend SERVPRO of Matteson-Homewood. You won't be disappointed!

Luzetta Andrews
about 2 years ago

I am extremely Happy with the restoration of my lower level. The work that was done was awesome. There were no signs that they were in the house except for seeing the work that had been done. I would recommend them to anyone that needs work done.

Wendy Durham
about 2 years ago

SERVPRO did an amazing job! My room was left in shambles after storm damage caused my ceiling to fall in. SERVPRO came in and completed restored it. It looks way better than it did before! John, Justin, Tom, and Josh were extremely professional and did fantastic work. Would highly recommend! Recently had a large tree fall on my house and I’m requesting SERVPRO again because of their high quality work!

Carrol Collier
about 2 years ago

I would love to say about those men that came to my Destroy home the one is John he look at everything he give me the safe word l need to hear l going made sure you are good l have State Farm Insurance he talked to my agent To explain to them What I needed to get my house back running again John help me to get in a hotel and talk with them about the price of my home that needs to be fixed cause my house was flooded out I lost a lot l was so emotional upset you have part of his team come in to pack my stuff up for me Then he had this amazing crew of his to come and beautify my house again for me and they names are Justin Brett Ray Mikey Josh Tom When I had to come home because my house flooded again from the second time from outside so we had lead the hotel come back to this broken up house the guys work with me with my babies which is a Labrador and a pitbull they love do know I appreciate this company to the utmost the leader to the group they are amazing they love your home like it's their home and they don't complete it until they are satisfied and I appreciate they the love for people thank you service pro so good quality people

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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