Dakota was amazing !! He was patient and understood all of my concerns and made sure I was 100% satisfied. I would definitely work with Dakota again !!

Jonathan and his crew did a great job on my exterior repairs needed from a lighting strike!

Jamey Owens He was very kind and explained the process of cleaning the flooded floors. Very professional and would recommend him again. He was great.

Jamey was great to work with. Super communicative, informative and easy to work with. Would work with again

I highly recommend Servpro Douglasville for their honesty, professionalism, and outstanding customer service. From the very beginning, Phil treated me with respect and integrity. He took the time to thoroughly evaluate my situation and gave me honest recommendations instead of trying to sell me services I didn’t need. His knowledge and ethical approach saved me thousands of dollars, and I am incredibly grateful for his guidance. Kim in the office was wonderful to work with. She was friendly, compassionate, and genuinely sympathetic during a very stressful time. She made the scheduling process easy and always treated me with kindness. Destiny handled the remediation and cleaning, and her work ethic was exceptional. She worked incredibly hard, paid attention to every detail, and didn’t even stop for lunch because she was so committed to getting the job done right. She was professional, courteous, and took great pride in her work. State Farm denied my claim. Mold remediation is stressful, but this team made the process much easier. It’s refreshing to find a company that values honesty, integrity, and customer service as much as Servpro does. I would not hesitate to recommend them to anyone who needs their services.

Serv pro was very responsive when I submitted my claim.

I wanted to update my experience with Servpro. After my home flooded in November 2025, Servpro came out quickly to perform the mitigation work. During the process, my storm door was accidentally damaged. While it took longer than expected to get the issue resolved, I appreciate that the company ultimately followed through and repaired the door. Accidents can happen, and what matters is that they took responsibility and made it right. I want to thank the team for addressing my concerns and ensuring the repair was completed. The only area that could be improved is communication during the follow-up process. However, once the issue reached the right people, they handled it professionally and made sure everything was taken care of. I appreciate their commitment to customer satisfaction and making things right. FYI - Jason is the best. He was professional, friendly and made the situation better. Thanks

Johnny and his crew did a phenomenal job.