The SERVPRO Promise:

1. Call the customer within 1 hour.
2. Arrive on site within 4 hours.
3. Preview the loss with the customer.
   -- Console customer and address concerns
   -- Conduct pre-testing and scoping of loss
   -- Determine what is restorable vs. replacement
   -- Assist in determining resources needed
4. Produce a comprehensive scope and estimate
   within 8 business hours.
5. Perform board-up or tarping as needed.
6. Restore to pre-loss condition in most cases.
   -- Remove items as needed
   -- Clean soiled items
   -- Deodorize as needed
7. Conduct a final walk-through to ensure
   customer satisfaction.