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SERVPRO Industries Inc. - Fire & Water Cleanup & Restoration

Applied Structural Drying Teaching Facility
Our Applied Structural Drying Teaching Facility for our Franchisees helps ensure excellence throughout the system.

Performance Guidelines

High standards to help ensure excellent service


As one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry. These guidelines assure you receive the best restoration service in the industry when you call 1-800-SERVPRO.

1-800-SERVPRO

When you originate your contact at 1-800-SERVPRO, your referral gets tracked and reprted at each step of the work process. From the First Notice of Loss to  the Claims Information Center, the documentation is complete.

National Account Participation Agreement

SERVPRO Franchise Professionals must agree to 21 different guidelines to receive Insurance Client referrals from 1-800-SERVPRO. From insurance to background checks on employees, each requirement is maintained continually to help ensure clients get the best possible service providers performing work.

IICRC Validation

SERVPRO's drying workbook can provide complete industry standard validation. Proper equipment utilization and drying validation can be a part of every job file when you use SERVPRO as your vendor of choice.

Claims Information Center

From the cause of the claim to response times and the complete claim file, SERVPRO's Claims Information Center provides the most comprehensive mitigation reporting data available. With our CIC, we prove our results in black and white on every job.
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Page Highlights
  • Job life tracking.
  • National Account Participation Agreements.
  • IICRC Validation.
  • 24/7 Job Information Access.

Performance Guidelines

Contact within 1 Hour
1 Hour
Within one hour from notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service. You’ll know help is on the way and you won't have to face this alone.
On site within 4 hours
4 Hours
Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.
Verbal briefing within 8 hours
8 Hours
Within eight business hours of on-site arrival, a verbal briefing of the restoration plan will be communicated to you and your adjuster or property manager.

* Service Response Guidelines—Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

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© Servpro Intellectual Property, Inc. 2009 | SERVPRO Industries Inc., 801 Industrial Blvd., Gallatin, TN 37066 Telephone: (615) 451 0200 • 1-800-SERVPRO