Our Applied Structural Drying Teaching Facility for our Franchisees helps ensure excellence throughout the system.
Performance Guidelines
High standards to help ensure excellent service
As one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry. These guidelines assure you receive the best restoration service in the industry when you call 1-800-SERVPRO.
1-800-SERVPRO
When you originate your contact at 1-800-SERVPRO, your referral gets tracked and reprted at each step of the work process. From the First Notice of Loss to the Claims Information Center, the documentation is complete.National Account Participation Agreement
SERVPRO Franchise Professionals must agree to 21 different guidelines to receive Insurance Client referrals from 1-800-SERVPRO. From insurance to background checks on employees, each requirement is maintained continually to help ensure clients get the best possible service providers performing work.IICRC Validation
SERVPRO's drying workbook can provide complete industry standard validation. Proper equipment utilization and drying validation can be a part of every job file when you use SERVPRO as your vendor of choice.Claims Information Center
From the cause of the claim to response times and the complete claim file, SERVPRO's Claims Information Center provides the most comprehensive mitigation reporting data available. With our CIC, we prove our results in black and white on every job.Read More...
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 1 Hour |
Within one hour from notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service. You’ll know help is on the way and you won't have to face this alone. |
 4 Hours |
Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage. |
 8 Hours |
Within eight business hours of on-site arrival, a verbal briefing of the restoration plan will be communicated to you and your adjuster or property manager. |
* Service Response Guidelines—Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.
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