Claims Professionals know the rule
is, "Restore whenever possible, replace only when necessary."
SERVPRO Professionals make sure pretesting is completed on every
loss to determine restorability. SERVPRO is an industry leader in
pretesting technology. Pretesting must occur immediately to
qualify restoration with the customer by identifying:
-
Items unaffected by the loss
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Restorable items
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Items that cannot be restored
-
Questionable items that need an
adjuster’s professional opinion
Do not leave the first few vital
hours to anyone who does not understand pretesting. Be sure your
customer sees what effective restoration can do before replacement
is committed.
