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SERVPRO of Muskegon

 Independently Owned and Operated ™

 
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Service Critique & Questionnaire

Please take a few moments to help us know how we're doing.  Fill out the following form and submit the information via the submit button at the bottom of the page.  The information will be sent to us and we will collect and analyze the information received to help us be a better cleanup and restoration company for our customers.  Thank you for your time!

Your Name:   Title:
Company:   Phone:
Address:   City, State:
     Zip Code:
  1. Do you recommend emergency service companies to your clients?

      
  2. Have you recommended SERVPRO® of Muskegon to your clients?

      
  3. How would you rate your SERVPRO® of Muskegon Marketing Rep?

      
  4. Have you received SERVPRO® of Muskegon promotional & educational material?

     
  5. How do you rate SERVPRO® of Muskegon on the following:
    • Initial contact when calling our service center: 
    • Initial response time: 
    • Quality of work: 
    • Professionalism (personnel): 
    • Pricing: 
    • Estimate presentation & documentation: 
    • Customer Satisfaction: 
    • Appearance of Vehicles: 
    • Keeping you informed about claims progress: 
       
  6. Have you ever attended a smoke or water seminar by SERVPRO of Muskegon? 
     
  7. On a scale from 1 to 10 (1 being the lowest), how would you rate our overall service? 
     
  8. Please feel free to add any other comments about SERVPRO of Muskegon:

Thank you for participating in this Service Critique and Questionnaire. Our goal is to do what we do BETTER. Your input and feedback is greatly appreciated. We look forward to hearing from you soon.

    

 

 

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SERVPRO® of Muskegon
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