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SERVPRO of La Jolla

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 What Our Customers Are Saying

        Don't let us tell you how good we are, just listen to our previous customers over the years.  Below is just a sample of the letters we have received after doing a job for someone.  Word of mouth is the strongest form of advertisements, and this will prove to you that we are the best place to go for your cleaning needs!  The following were taken from our service evaluation forms.


Dear John:

        I am writing you on behalf of my insured who recently had need of your services due to a water damage.  She is most pleased with the expeditious manner in which you assisted her.  After she reported this water loss to me on Friday morning, I contacted Kim in your office who said she would make every effort to reach you and have you touch base with my insured.   There was a crew at her property extracting water within 45 minutes of me contacting Kim!
        I understand that an assigned adjuster from Farmers contacted my insured and she told him that she was pleased with your efforts.   On behalf of our insured and myself, I want to thank you for your reliable and efficient service extended to our clients.  I have recommended you in the past and will continue to do so  in the future.  Your integrity and dependability are qualities I know I can count on!

Sincerely,                   
Steve S. -- Farmers Insurance


Dear Mr. Stachan:

        Just wanted to let you know how much we appreciated your service.  Our whole complex was in a complete panic when the pipes burst in the attic.  Water was running through all three levels.   Thank God I remembered you guys!  Your quick response surely saved a lot of damage.  I have referred many clients to you in the past and have always gotten good feedback.  Now that I have had the chance to experience disaster restoration first hand, I have a new found respect for your service.  You can be sure I will continue to refer customers your way. 

Thanks again,
Joel R. -- Wateridge Insurance


Dear John,

        I am writing this letter to thank you and your men for the services provided during our clean up and reconstruction after our flood.  Your timely response and coordination of all the trades and materials needed to repair and rebuild our affected areas, allowed us to recover in a minimum amount of time.
        The professionalism and knowledge by all who worked on this project is truly commendable.  It is without any reservation that I would highly reccommend your organization for routine or emergency service.

Sincerely,
Bob B. -- Del Prado Condos

 


        John, thanks once again for all your help.  I sincerely appreciate the extra effort you've put forth in tying up all my "loose ends."  I don't know how I would have accomplished getting all the clothes here without your assistance.
        I realize, especially where I live now, that I am of no help in talking up how well you handle your business and referring you to other clients, but if you should ever need a letter of reference, please don't hesitate to ask!

Sincerely,
Sherry G.


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